Collection of personal information
Burbank regularly handles and transfers "personal information" (being information which is capable of identifying an individual) between Burbank Group of Companies. Burbank collects personal information from a wide variety of sources including our website, during telephone calls and directly from customers. The type of personal information we collect from you will depend upon what dealings you may have with us.
Sharing personal information with other organisations
Use of personal data
In general, our policy is to only use your information for the purpose for which it was either specified or reasonably apparent at the time when the information was collected. We may also use the information collected for any other related purpose for which you may reasonably expect it to be used.
Some of the purposes for which we commonly use your information are as follows:
- to assist in providing our products to you;
- to assist with any calls you make to us;
- to communicate promotional offers and special events; and
- for our internal administrative, marketing, planning, product development and research requirements.
Purposes for handling personal information
We will take reasonable steps to ensure you are aware of the purposes for which we handle personal data, except where our collection or disclosure of the personal information is required by law. Personal information should only be handled for purposes notified or obvious to you, and only subsequently used or further communicated where not incompatible with these purposes.
Access and updating personal data
You are welcome to request access to any personal information held about you by Burbank. To obtain this information please contact our Privacy Officer using the contact details set out below. Where we do not agree to provide you with details of personal information, we will give you reasons why. Personal information should be accurate and, where necessary, kept up to date. Please contact our Privacy Officer to notify us of any changes to your personal information.
Privacy concerns or complaints
If you have any queries or concerns about your personal information, or if you would like to make a complaint, please contact our Privacy Officer for assistance. We will take all reasonable security measures to protect your personal information. Burbank has physical, electronic and procedural safeguards to protect personal information stored in both electronic and hard copy form. Data stored electronically is protected by both internal and external firewalls and access to electronic records is limited by passwords to authorised personnel only.
Please contact our Privacy Officer using the details set on the left if you wish to:
- request more information about how Burbank manages personal data;
- make a request for access to any personal information we may hold about you; or
- make a complaint about the way in which we have handled your personal data.
Any information we provide in response may be limited to the extent permitted by any applicable law.
Changes in the future
References to Burbank are to Burbank Australia Pty. Ltd (ABN 91 007 099 872) which has issued this policy. This policy is also adopted by all Burbank subsidiaries and associated companies which are subject to the Act.
Burbank reserves the right to change this policy at any time. We will notify you of any changes by posting an update version of the policy on our website at www.burbank.com.au