An update for our Victorian Customers - We are still open and here to assist you.
In line with the government's recent COVID-19 restrictions for metro and regional Victoria, our office, Edge Selection Studio, and display homes will remain open, but by remote and private appointments only. Please see full details below;
Metro display homes, our head office and the Edge Selection Studio - For our new and existing customers, our metro display homes, our office and the Edge Selection Studio will be temporarily closed for walk-ins and appointments. However, our team are available for remote appointments. Ways our experts can communicate is via video call, phone calls, email and virtual tours.
For our current customers building with us, we encourage you to download our exclusive Burbank MyPlace Customer App that will provide you with regular updates and photos of your build. We also want to reassure you at this stage there will be no delays or impacts to new or existing builds, it is business as usual. Rest assured we remain in close contact with our build partners and closely monitoring supplies.
Regional display homes -
Our regional displays will be open for private one-on-one appointments, although should you feel uncomfortable meeting in person, our regional team are also available by remote appointments.
Since the COVID-19 outbreak first occurred, our highest priority has been the safety of our customers, staff, and our communities. Below are just some of the measures we have introduced since the outbreak at our display homes, Edge Selection office and offices:
- Visitors, customers, and staff are required to wear a face covering
- Increased cleaning and sanitation
- Hand sanitiser available for staff and customers
- Visitors register for COVID-19 tracking purposes
- Social distancing
Our policies around sickness and recent travel are still in place, and we are asking staff and our customers to refrain from shaking hands and to stay at home if they; are feeling unwell, have recently returned from travelling overseas or interstate, been in contact with someone that has and/or been in contact with someone who has been diagnosed with , or is in the process of getting tested for COVID-19.
We will continue to monitor the COVID-19 situation and be sure to keep you updated should there be any changes to our policies and procedures.
In the meantime, rest assured we are committed to keeping our new home builds moving so that you can look forward to planning or living in your new dream home.
Stay safe and continue to look out for those around you.
We are in this together.
The Burbank Team.