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Burbank Blog

A few home truths about building a home and all that surrounds it.

An update for our Victorian Customers

30/10/2020


Our displays homes and Edge Selection Studio are back open!  

In line with the Victorian government’s recent announcements this week of the easing of COVID-19 restrictions for metro Melbourne, our Edge Selection Studio and display homes are open for appointments. Please see full details below: 

Metro display homes and the Edge Selection Studio: for our new and existing customers, our metro display homes are back open for walk-ins appointments. However, visitor limits will apply.

While from the 4th of November 2020, our Edge Selection Studio will resume with one-on-one tours and selection appointments.

We will continue our range of remote communications including phone calls, website chat and video conferencing for those who prefer to communicate with our experts remotely.   

We want to ensure you that the health and wellbeing of our customers, staff and communities remain our highest priority and our COVID-19 precautions strictly remain in place:  

  • Visitors, customers, and staff are required to wear a face mask
  • Cleaning and sanitation of all surfaces in between customer visits 
  • Hand sanitiser available for staff and customers  
  • Visitors register for COVID-19 contract tracing purposes  
  • Social distancing  

For our current customers building with us, rest assured we are committed to keeping our new home builds moving. Our construction team have done a fantastic job managing the recent restrictions and build delays have been kept to an absolute minimum. Should there be any delays or should anything unexpected arise, you will be notified directly. 

Additionally, we are now able to arrange a selection of site visits in line with our on-site safety procedures and protocols. For further details, please contact your New Home Coordinator.

We will continue to monitor the COVID-19 situation and be sure to keep you updated should there be any changes to our policies and procedures. 

A reminder that you can experience all our home designs virtually and in 3D through our MyPlace3D platform via our website homepage.

We cannot wait to welcome you back into our homes and our teams are excited to get back to doing what they love in person, helping our customers plan and build their dream homes. 

The Burbank Team.