Privacy Policy

Burbank Australia Pty Ltd is committed to ensuring your privacy is protected in accordance with the Privacy Amendment (Enhancing Privacy Protection) Act 2012 and the Australian Privacy Principles. This is Burbank Australia Pty Ltd's Privacy Policy and it is to inform you of the following:

• the process in which Burbank Australia Pty Ltd collects and holds your personal information;
• the kinds of personal information Burbank Australia Pty Ltd collects and holds about you;
• the purpose for which Burbank Australia Pty Ltd collects, holds, uses and discloses your personal information;
• how you can access, correct or update any personal information Burbank Australia Pty Ltd holds about you;
• how you may complain about a breach of the Australian Privacy Principles and how Burbank Australia Pty Ltd will deal with such complaint; and
• the potential disclosure of your personal information to an overseas recipient.

Your consent

By providing us with your personal information, you consent to the collection, use, disclosure and transfer of that information in accordance with this Privacy Policy. By using this website, you also consent to our use of cookies in accordance with this Privacy Policy.

Information about other people which you provide to us

If you provide personal information to us about someone else you must ensure you are entitled to disclose that information to us without the need for us to take any additional steps in respect to how we use and disclose that information as described in this Privacy Policy. You must also ensure the individual concerned is aware of the details contained in this Privacy Policy and consents to same.

The process in which Burbank Australia Pty Ltd collects and holds your personal information

We may collect information about you in a number of circumstances, including but not limited to: when you make an enquiry on any area of our or our related entities website; when you attend an event provided by us; when you sign up to receive information from us or any of our related entities; or when you apply for employment with us or any of our related entities.

The kinds of personal information Burbank Australia Pty Ltd collects and holds about you

The information we may collect from you includes but is not limited to: your name; postal address; email address; telephone number; information pertaining to your occupation.

The purpose for which Burbank Australia Pty Ltd collects, holds, uses and discloses your personal information

We, our agents, contractors, sub-contractors, external contractors (including but not limited to "Campaign Monitor Pty Ltd," and "National Pacific Finance Pty Ltd") and any member of our related entities, may use any of the information we have about you which we have collected for the purposes of providing you with our or our related entities services; to send you information about us or our related entities, publications and events; to improve our services and communications to you; for the purposes of employment or the retention of services; to send you invoices or reminder notices; to monitor online activity on Burbank websites and/or applications; to market, improve and ad to Burbank’s products and services (including online); and to process any request for information from you or any applications submitted by you to us.

We may disclose your personal information in any of the following events:

• if you have provided us with your personal information for the purposes of engaging us for our services then we may disclose your personal information to any of our employees, agents, contractors, sub-contractors and to any members of our related entities;
• we may disclose your personal information to any of our agents, consultants and sub-contractors to assist us in the operation of our business including updating any of our websites, or to provide any business related services to us, and who are subject to strict security and confidentiality obligations;
• we may disclose your personal information between our related entities on a confidential basis for the purposes of internal administration, billing and other business practices; and
• we will disclose your personal information to the extent that the law requires us to disclose.

How you can access, correct or update any personal information Burbank Australia Pty Ltd holds about you

You have a right to request a copy of the personal information we have about you or to have any inaccurate personal information corrected or updated or object to our using of your personal information for marketing purposes. Should you chose to exercise any of your rights mentioned herein, please send your request in writing addressed to our Privacy Officer at privacy@burbankgroup.com.au or alternatively, you can write to the Privacy Officer - Burbank Australia Pty Ltd at:

Privacy Officer
Burbank Australia Pty Ltd
36 Aberdeen Road
Altona Vic 3102

Facsimile +61 (0)3 9328 0222

How you may complain about a breach of the Australian Privacy Principles and how Burbank Australia Pty Ltd will deal with such complaint

If you believe we have breached the Australian Privacy Principles in respect to our handing of your personal information you should lodge complaint in writing to our Privacy Officer using the details provided above. Upon receipt of your written complaint we shall investigate the complaint and contact you in due course with a view of resolving the issues raised in your complaint.

Alternatively, you can make a complaint to the Office of the Australian Information Commissioner ("OAIC") in respect to our handling of your personal information. Please refer to OAIC website or contact the OAIC for further information.

The potential disclosure of your personal information to an overseas recipient

We may transfer your personal information between countries if required for a relevant purpose described in this Privacy Policy. We may transfer your personal information to the United States of America, China, Malaysia or India. The laws of these countries may not provide the same level of protection in respect to your personal information as the laws of Australia.

You Home with More Choice

This offer is only applicable to homes from the Elements, Future or Gen collections and does not apply to homes from any other collections. *The $29,500 upgrade offer is only applicable to the double storey homes from the Future collection. ^The upgrade value will vary depending on the type of house and payment option selected from the Elements, Future or Gen collections only. This offer cannot be redeemed for cash and any monies from this offer not exhausted shall be deemed forfeited and cannot be used in conjunction with any other offer. All upgrades must be selected from the Burbank ‘Your Home, More Choice’ shopping list from the items listed in the booklet. Promotion valid from 1 October 2014 until 30 November 2014. Burbank reserves the right to alter or terminate this promotion at any time without notice. Registered Building Practitioner DBU-3333. Images for illustrative purposed only.

You Home Your Choice

This offer is only applicable to homes from the Ideal, Future or Genesis collections and does not apply to homes from any other collections. †The $23,000 upgrade offer is only applicable to the double storey homes from the Future collection. The upgrade value will vary depending on the type of house and payment option selected from the Ideal, Future or Genesis collections only. This offer cannot be redeemed for cash and any monies from this offer not exhausted shall be deemed forfeited. All upgrades must be selected from the Burbank ‘Your Home, Your Choice’ shopping list from the items listed in the brochure. Promotion valid until 31 December 2014. Burbank reserves the right to alter or terminate this promotion at any time without notice. Registered Building Practitioner DBU-3333. Images for illustrative purposes only.

Your Home More Choice

This offer is only applicable to homes from the Elements, Future or Gen collections and does not apply to homes from any other collections. *The $29,500 upgrade offer is only applicable to the double storey homes from the Future collection. ^The upgrade value will vary depending on the type of house and payment option selected from the Elements, Future or Gen collections only. This offer cannot be redeemed for cash and any monies from this offer not exhausted shall be deemed forfeited and cannot be used in conjunction with any other offer. All upgrades must be selected from the Burbank ‘Your Home, More Choice’ shopping list from the items listed in the booklet. Promotion valid from 1 October 2014 until 30 November 2014. Burbank reserves the right to alter or terminate this promotion at any time without notice. Registered Building Practitioner DBU-3333. Images for illustrative purposed only.

Burbank Care

*The Burbank Care offer is only applicable to home owners that have signed a building contract with Burbank Australia Pty Ltd (Burbank) from 1st October 2013 and thereafter. The Burbank Care offer is not applicable to home owner that have signed a building contract with Burbank prior to 1st October 2013 . Burbank reserves the right to terminate this offer at anytime without notice.

30 year structural guarantee

♦ 30 year structural guarantee applicable to deposits made from 1 February 2011. Burbank provides the original owner of the works with a 30 year structural guarantee from the date of certificate of occupancy. This structural guarantee is not transferable and not provided to any subsequent purchaser. Any structural defect caused by one or more of the following events are not included in the structural guarantee: storms, fire or flooding; trees growing near the footing system of the works; fair wear and tear; misuse or neglect by the owner; the owner’s failure to maintain the works; movement due to shrinking evidenced by minor cracking; the owner’s failure to maintain termite protection; any structural modification/s made to the existing home after handover will void the 30 year structural guarantee. The original owner acknowledges receipt of CSIRO “Foundation Maintenance& Footing Performance” information document and agrees to comply with its terms and conditions.

12 Months Price Freeze Guarantee

+ 12 month price freeze applies to homes deposited on or after 16 August 2011. Price freeze effective 12 months from initial deposit to the latter of land titling or the completion of demolition jobs and applies only to homes ready to go to site within 12 months of receiving guarantee, or homes could be subject to price rise.

Guaranteed Site Start

Guaranteed site start applicable if: your land is in a new estate with roads completed and, power (underground pit), sewer point, stormwater discharge and water are available to site and ready for soil testing; your sales paperwork has been completed within 21 days; your land has less that 2 meters of fall over the entire block; you have made no customised structural changes and all options have been selected from the available selection and options lists (ie pre- set options for chosen home design); you agree you cannot make any further changes once New Home Order is signed off; no further client variations will be accepted (with the exception of electrical and colour upgrades made at Edge); you agree to be available for scheduled  appointments as requested between Monday to Friday during standard business hours; you agree to return all required paperwork urgently to ensure work continues without delay; you understand the agreed balance of deposit is required at the contract signing appointment; you understand unconditional finance approval is your responsibility to provide to the builder within 30 days of contract signing date; you understand conditions that can impact on your Site Start Guarantee include the requirement of report and consent, 3rd party delays and non-compliance with any of these conditions. Site Start Guarantee cannot be offered to jobs where land isn’t available; jobs which require town planning; structurally-varied homes; homes in established areas and homes requiring demolition.

Fixed Site Cost

^ Site costs not included in the Quotation (unless otherwise noted in the Quotation): homes with nonstandard footprints; slab classifications other than ‘M’; concrete slab engineering requirements (under pinning, deepened edge beams, screw piles); bored concrete piers greater than 450 diameter and/or 1200mm deep; permanent boundary fencing; removal of rubbish (including but not limiting car bodies, dumped soil, demolitions); septic tanks or other below ground storage systems (not discovered during site inspections); re- establishment surveys by licensed surveyors; tree removal and or tree root barriers/protection; retaining walls other than sleeper construction or garage boundary wall; council and regulatory requirements (including but not limiting crossover protection, bushfire; protection, salinity areas); areas requiring high wind requirements; electrical connections other than to pit at front of property; gas connection greater than 30 linear metres from home; sewer and stormwater connection outside property boundary; crossover construction or relocation; sites with greater than 2000mm fall; sites where conditions vary from developer construction plan; sites where a drive gradient of 1 in 6 cannot be achieved with 1 step down to garage; setbacks greater than 6 metres; restricted/steep site surcharges; retaining walls and AG drains associated with retaining walls; vegetation removal greater than 150mm in height; job specific preliminaries, additional survey details, effects from facade or structural variations; HSE requirements - over depth sewer tie and fall protection (including but not limited to traffic; management/tight and difficult site access/hazardous materials); surcharges for exclusion zones (exclusion zone - 15km radius from Melbourne GPO), established areas and areas outside Burbank building zones.