^The 12 Month Maintenance Pledge is only applicable to homeowners who have signed a building contract with Burbank Australia Pty Ltd (Burbank) from 1 October 2013.This offer is not applicable to homeowners who have signed a building contract with Burbank prior to 1 October 2013.
Burbank is a home building company that offers single storey and double storey homes, as well as house and land packages. Burbank has been building quality homes since 1983.
Burbank is part of the Burbank Group, which consists of several business and includes our Affiliates. Our Affiliates are plumbers, electricians, project managers, land developers, resorts business, mortgage brokers, information technology service providers, aviation service providers and storage business providers - among others.
In the course of providing our products and services to you, we may need to collect, hold, use and disclose your Personal Information. We understand how important it is to protect the privacy of your Personal Information. Burbank is committed to protecting the privacy of your Personal Information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
The purpose of this Policy is to inform you about:
In this Policy, the following terms have the corresponding meaning:
Affiliates means our associated entities that form part of the Burbank Group, which includes but is not limited to Burbank Australia NSW Pty Ltd, Burbank Australia (Qld) Pty Ltd, Burbank (SA) Pty Ltd, Burbank West Pty Ltd, Burbank Land Corporation Pty Ltd Burbank Land (QLD) Pty Ltd, Burbank Holdings Australia (Roxburgh Park) Pty Ltd, Burbank Constructions Pty Ltd, Burbank Property Corporation Pty Ltd, Burbank Holdings Australia (Franklin) Pty Ltd, Burbank Holdings Australia (Abbotsford) Pty Ltd, Burbank Urban Developments Pty Ltd, Urban Holdings Australia Pty Ltd, Burbank Air Services Pty Ltd, National Pacific Properties Australia Pty Ltd, National Pacific Properties Pty Ltd, National Pacific Properties (Kalkallo) Pty Ltd, National Pacific Property Corporation Pty Ltd, Dalgo Pty Ltd, National Pacific Resorts Pty Ltd, Braybrook Views Pty Ltd, National Pacific Properties Dwyer Street Pty Ltd, National Pacific Properties Twyford Road Pty Ltd, National Pacific Properties Wynnstay Pty Ltd, National Pacific Properties Bellfield Pty Ltd, National Pacific Finance Pty Ltd, Storage Box, Dynamic Trade Solutions Pty Ltd, Beacon Building Services Pty Ltd, Schreurs Properties Pty Ltd
Burbank means Burbank Australia Pty Ltd ACN 007 099 872, our related corporate bodies, subsidiary corporate bodies and our Affiliates;
Contractors means the third parties that we engage, to provide us with goods or services, such as but not limited to The Pistol, Campaign Monitor Pty Ltd, LivePerson, Jago, Headline PR, Australian Finance Group.
Personal Information means any information or an opinion about an identified individual, or an individual who is reasonably identifiable whether the information or opinion is:
We, us and our means Burbank; and
Website means www.burbank.com.au.
This Policy applies to:
The types of Personal Information we collect and hold about an individual will depend upon the nature of our interaction with them. Personal Information that we collect and hold includes (but is not limited to) the following:
but we will only collect your Personal Information in this way if it is unreasonable or impracticable to collect this information directly from you or if we are otherwise permitted to do so.
We may also collect your Personal Information from your usage of our Website. When you read, browse or download information from our Website, we may collect information such as the date and time you visited, the duration of your visit, the pages accessed, your IP address and any information downloaded. This information, also known as click stream data, is used for statistical, reporting and website administration, maintenance and improvement purposes only and will not be used to identify you.
You may set your browser to accept, disable or notify you when a cookie is sent. If you disable cookies, you may not experience optimum performance of our Website.
We have Wi-Fi services available to individuals that visit our display homes and premises from which we operate. If you connect to our Wi-Fi network, we may collect information about you, such as your name, phone number, email address and details of the websites you access while you are connected to our network.
We also use technology in our display homes and premises from which we operate that tracks foot traffic through our display homes by uniquely identifying mobile phone signals.
If you do not consent to our collection of this information, you can opt-out by not connecting to our Wi-Fi network or turning off your Wi-Fi when entering our premises.
We take reasonable steps to protect your Personal Information from misuse, interference and loss and from unauthorised access, modification or disclosure.
We may hold Personal Information in both hard copy and electronic forms in secure databases on secure premises. The information can only be accessed by those who have a legitimate business purpose and reason to do so. The secure databases are operated either by us or by our external service providers and we have implemented a range of security measures, including strict confidentiality agreements, passwords, firewalls and encryption to restrict access.
There are risks of unauthorised access associated with using the internet. We cannot guarantee the security of your Personal Information if it is transmitted via the internet. If you use the internet to send us Personal Information, including your email address, it is sent at your own risk. Once we have received your Personal Information, we will endeavour to protect your Personal Information and to prevent unauthorized access.
We collect, hold, use and disclose your Personal Information to:
In order to run our business and to provide you with our products and services, we need to work with, and we may need to share your Personal Information with third parties. Accordingly, we may disclose your Personal Information, and you consent to Burbank disclosing your Personal Information, to:
Some of your Personal Information may be disclosed, transferred, stored, processed or used overseas in India by us, our Affiliates or by a third party service providers for the following reasons:
We will take reasonable steps to ensure the overseas recipient complies with the APPs or is bound by a similar law before we disclose your Personal Information overseas.
You consent to the collection, storage, use, disclosure and transfer of your Personal Information in accordance with this Policy by:
Your consent will remain current until you advise us otherwise. However, you can withdraw your consent or opt out at any time, by:
If you choose not to provide your Personal Information to us for the purposes set out in this Policy, or if we do not, or are unable, to collect the Personal Information we require, or if you withdraw your consent, we may not be able to provide you with requested information, products or services, or to transact with you.
We may review and amend this Policy at any time. All Personal Information collected, held, used and disclosed by us will be governed by the latest version of this Policy posted on this Website. If we decide to amend this Policy, we will publish the updated version on our website. You should check this Website from time to time to check for any amendments to this Policy.
We rely on accurate and reliable information you supply to us in order to provide our products and services and to otherwise run and manage our business operations. We take all reasonable steps to ensure that any Personal Information we collect, hold and use is accurate, complete and current. If you believe the Personal Information we hold about you is inaccurate, or if you would like to amend such information, please contact our Privacy Officer in one of the ways set out in paragraph 15. We will take reasonable steps to correct Personal Information where necessary and appropriate. If we do not agree with your request, we will let you know.
You are entitled to request access to your Personal Information. We will endeavour to give you access to your Personal Information to the extent required or authorised by the Privacy Act or other law and provided it does not compromise the privacy of another party.
Before we give you access to your Personal Information:
We will endeavour to respond to your request to access or correct your personal information within a reasonable time of receiving our request and no later than 30 days from your request.
If we refuse to give you access to your Personal Information, we will let you know. We may still take reasonable steps to provide you with access in a manner that meets both your, and our, needs.
If you would like to make a complaint about a possible breach of your privacy, please contact our Privacy Officer in one of the ways outlined in paragraph 15.
Our Privacy Officer will investigate the matter and will notify you the outcome of the investigation.
If you are not satisfied with our response, you can make a complaint to the Office of the Australian Information Commissioner.
If you would like to:
You can contact us by:
|Email to:||email@example.com; or|
|Mail to:||Attention: Privacy Officer|
| Burbank Australia Pty Ltd |
36 Aberdeen Road, Altona, Vic, 3018
This Policy was last updated in July 2021.
Whenever possible, we collect your Personal Information from you directly in a number of circumstances, such as when you make an enquiry or request information about our products or services, when you visit our Website, when you otherwise contact us, when you visit one of our display homes or premises from which we operate, when you use or buy our products or services, when you attend an event hosted by us, when you apply for employment with us, when you provide us, or you offer or apply to supply us, with goods or services or where we are otherwise required or authorised by law to do so.
If we cannot obtain the personal information from you, we may need to collect it from third parties, such as your partner/ spouse, interpreter, your attorney, your lawyer, accountant, financier, professional advisers or other authorised representatives, sales agents, recruitment agencies or service providers; market research companies or credit reporting bodies or our related, subsidiary and Affiliated entities, companies and businesses.
We collect personal information about you to provide with, or information about, our products and services, to respond to your enquiry, to provide you with the information you have requested and to operate our business.
We may disclose your personal information to other parties, such as our Affiliates (and in particular National Pacific Finance Pty Ltd), our Contractors, service providers and our suppliers. From time to time, these third parties may be located (and therefore your personal information may be disclosed) overseas in India. In each case, we will endeavour to only share your personal information if and to the extent necessary for the relevant third party to perform the activity or purpose for which your personal information is shared with them.
You can contact our Privacy Officer by:
|Email to:||firstname.lastname@example.org; or|
|Phone:||(03) 9328 0333|
|Mail to:||Attention: Privacy Officer|
| Burbank Australia Pty Ltd |
36 Aberdeen Road, Altona, Vic, 3018
♦ 30 year structural guarantee applicable to deposits made from 1 February 2011. Burbank provides the original owner of the works with a 30 year structural guarantee from the date of certificate of occupancy. This structural guarantee is not transferable and not provided to any subsequent purchaser. Any structural defect caused by one or more of the following events are not included in the structural guarantee: storms, fire or flooding; trees growing near the footing system of the works; fair wear and tear; misuse or neglect by the owner; the owner’s failure to maintain the works; movement due to shrinking evidenced by minor cracking; the owner’s failure to maintain termite protection; any structural modification/s made to the existing home after handover will void the 30 year structural guarantee. The original owner acknowledges receipt of CSIRO “Foundation Maintenance& Footing Performance” information document and agrees to comply with its terms and conditions.
The 6 month price freeze commences on the date of the initial deposit date until:
1. The registration of the title (being receipt of Property Service Information) or
2. Demolition works (being receipts of Asbestos Clearance Certificate) or
3. Planning permits (being receipt of endorsed plans)
If all of the above is not completed within 6 months, Burbank is entitled to issue a price rise. If your title is registered and / or no planning and no demolition is required, the price freeze does not apply as you will receive priority status.
The “Burbank Customer Review” competition is promoted by Burbank Australia Pty Ltd ABN 91 007 099 872 (“Burbank”).
To enter into the competition, entrants must submit a review of Burbank on Google or Product Review between March 1st 2022 and May 31st 2022; June 1st 2022 and August 31st 2022 or September 1st 2022 and November 30th 2022, December 1st 2022 and February 28th, 2023. By entering into the competition, the entrant will go into the draw to win a $1,000 Prezzee E-Gift card. Reviews received outside these dates will be ineligible for the competition.
The competition is open to all Australian citizens over 18 years of age and who have purchased a home with Burbank. The prize cannot be redeemed for cash or goods.
The winners will be selected randomly and drawn at Burbank’s national head office located at 36 Aberdeen Road, Altona and the winners will be notified within three (3) business days from the draw date. Burbank reserves the right to ask the winner to prove their identity by seeking identification documents from them.
There will be four (4) winners in total and each will receive $1,000 Prezzee E-Gift card drawn quarterly on the dates below and subject to the terms and conditions stated above:
|1||June 1st 2022|
|2||September 1st 2022|
|3||December 1st 2022|
|4||February 28th 2023|
^ Site costs not included in the Quotation (unless otherwise noted in the Quotation): homes with nonstandard footprints; slab classifications other than ‘M’; concrete slab engineering requirements (under pinning, deepened edge beams, screw piles); bored concrete piers greater than 450 diameter and/or 1200mm deep; permanent boundary fencing; removal of rubbish (including but not limiting car bodies, dumped soil, demolitions); septic tanks or other below ground storage systems (not discovered during site inspections); re- establishment surveys by licensed surveyors; tree removal and or tree root barriers/protection; retaining walls other than sleeper construction or garage boundary wall; council and regulatory requirements (including but not limiting crossover protection, bushfire; protection, salinity areas); areas requiring high wind requirements; electrical connections other than to pit at front of property; gas connection greater than 30 linear metres from home; sewer and stormwater connection outside property boundary; crossover construction or relocation; sites with greater than 2000mm fall; sites where conditions vary from developer construction plan; sites where a drive gradient of 1 in 6 cannot be achieved with 1 step down to garage; setbacks greater than 6 metres; restricted/steep site surcharges; retaining walls and AG drains associated with retaining walls; vegetation removal greater than 150mm in height; job specific preliminaries, additional survey details, effects from facade or structural variations; HSE requirements - over depth sewer tie and fall protection (including but not limited to traffic; management/tight and difficult site access/hazardous materials); surcharges for exclusion zones (exclusion zone - 15km radius from Melbourne GPO), established areas and areas outside Burbank building zones.
Guaranteed site start applicable if: your land is in a new estate with roads completed and, power (underground pit), sewer point, stormwater discharge and water are available to site and ready for soil testing; your sales paperwork has been completed within 21 days; your land has less that 2 meters of fall over the entire block; you have made no customised structural changes and all options have been selected from the available selection and options lists (ie pre- set options for chosen home design); you agree you cannot make any further changes once New Home Order is signed off; no further client variations will be accepted (with the exception of electrical and colour upgrades made at Edge); you agree to be available for scheduled appointments as requested between Monday to Friday during standard business hours; you agree to return all required paperwork urgently to ensure work continues without delay; you understand the agreed balance of deposit is required at the contract signing appointment; you understand unconditional finance approval is your responsibility to provide to the builder within 30 days of contract signing date; you understand conditions that can impact on your Site Start Guarantee include the requirement of report and consent, 3rd party delays and non-compliance with any of these conditions. Site Start Guarantee cannot be offered to jobs where land isn’t available; jobs which require town planning; structurally-varied homes; homes in established areas and homes requiring demolition.
Copyright conditions. All photos and illustrations are representative and are to be used as a guide only. Floorplans and specifications may be varied by Burbank without notice, the dimensions are diagrammatic only and a Building Contract with final drawings will display the final dimensions and detail. The inclusion of furniture, floor coverings, wall paper, artwork, curtains, light fittings, lawns, planter boxes, fences, driveways, footpaths, patios and pergolas are intended merely as a guide and are not included in the price unless otherwise listed independently. All designs are the property of Burbank Group and must not be used, reproduced, copied or varied, wholly or in part without written permission from an authorised Burbank representative. All information provided on Burbank Group websites is provided for information purposes only and does not constitute a legal contract between Burbank Australia and any person or entity unless otherwise specified. This information is subject to change without prior notice. And while every reasonable effort is made to ensure current and accurate information is presented, Burbank Australia makes no guarantees of any kind. At times sites under Burbank Australia’s control may link to external sites or may contain community-based forums. Burbank Australia does not control, monitor or guarantee the information contained in these sites or information contained in links to other external websites, and does not endorse any views expressed or products or services offered therein. In no event shall Burbank Australia be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such site or resource.