Privacy Policy

Burbank Australia Pty Ltd is committed to ensuring your privacy is protected in accordance with the Privacy Amendment (Enhancing Privacy Protection) Act 2012 and the Australian Privacy Principles. This is Burbank Australia Pty Ltd's Privacy Policy and it is to inform you of the following:

• the process in which Burbank Australia Pty Ltd collects and holds your personal information;
• the kinds of personal information Burbank Australia Pty Ltd collects and holds about you;
• the purpose for which Burbank Australia Pty Ltd collects, holds, uses and discloses your personal information;
• how you can access, correct or update any personal information Burbank Australia Pty Ltd holds about you;
• how you may complain about a breach of the Australian Privacy Principles and how Burbank Australia Pty Ltd will deal with such complaint; and
• the potential disclosure of your personal information to an overseas recipient.

Your consent

By providing us with your personal information, you consent to the collection, use, disclosure and transfer of that information in accordance with this Privacy Policy. By using this website, you also consent to our use of cookies in accordance with this Privacy Policy.

Information about other people which you provide to us

If you provide personal information to us about someone else you must ensure you are entitled to disclose that information to us without the need for us to take any additional steps in respect to how we use and disclose that information as described in this Privacy Policy. You must also ensure the individual concerned is aware of the details contained in this Privacy Policy and consents to same.

The process in which Burbank Australia Pty Ltd collects and holds your personal information

We may collect information about you in a number of circumstances, including but not limited to: when you make an enquiry on any area of our or our related entities website; when you attend an event provided by us; when you sign up to receive information from us or any of our related entities; or when you apply for employment with us or any of our related entities.

The kinds of personal information Burbank Australia Pty Ltd collects and holds about you

The information we may collect from you includes but is not limited to: your name; postal address; email address; telephone number; information pertaining to your occupation.

The purpose for which Burbank Australia Pty Ltd collects, holds, uses and discloses your personal information

We, our agents, contractors, sub-contractors, external contractors (including but not limited to "Campaign Monitor Pty Ltd," and "National Pacific Finance Pty Ltd") and any member of our related entities, may use any of the information we have about you which we have collected for the purposes of providing you with our or our related entities services; to send you information about us or our related entities, publications and events; to improve our services and communications to you; for the purposes of employment or the retention of services; to send you invoices or reminder notices; to monitor online activity on Burbank websites and/or applications; to market, improve and ad to Burbank’s products and services (including online); and to process any request for information from you or any applications submitted by you to us.

We may disclose your personal information in any of the following events:

• if you have provided us with your personal information for the purposes of engaging us for our services then we may disclose your personal information to any of our employees, agents, contractors, sub-contractors and to any members of our related entities;
• we may disclose your personal information to any of our agents, consultants and sub-contractors to assist us in the operation of our business including updating any of our websites, or to provide any business related services to us, and who are subject to strict security and confidentiality obligations;
• we may disclose your personal information between our related entities on a confidential basis for the purposes of internal administration, billing and other business practices; and
• we will disclose your personal information to the extent that the law requires us to disclose.

How you can access, correct or update any personal information Burbank Australia Pty Ltd holds about you

You have a right to request a copy of the personal information we have about you or to have any inaccurate personal information corrected or updated or object to our using of your personal information for marketing purposes. Should you chose to exercise any of your rights mentioned herein, please send your request in writing addressed to our Privacy Officer at privacy@burbankgroup.com.au or alternatively, you can write to the Privacy Officer - Burbank Australia Pty Ltd at:

Privacy Officer
Burbank Australia Pty Ltd
36 Aberdeen Road
Altona Vic 3102

Facsimile +61 (0)3 9328 0222

How you may complain about a breach of the Australian Privacy Principles and how Burbank Australia Pty Ltd will deal with such complaint

If you believe we have breached the Australian Privacy Principles in respect to our handing of your personal information you should lodge complaint in writing to our Privacy Officer using the details provided above. Upon receipt of your written complaint we shall investigate the complaint and contact you in due course with a view of resolving the issues raised in your complaint.

Alternatively, you can make a complaint to the Office of the Australian Information Commissioner ("OAIC") in respect to our handling of your personal information. Please refer to OAIC website or contact the OAIC for further information.

The potential disclosure of your personal information to an overseas recipient

We may transfer your personal information between countries if required for a relevant purpose described in this Privacy Policy. We may transfer your personal information to the United States of America, China, Malaysia or India. The laws of these countries may not provide the same level of protection in respect to your personal information as the laws of Australia.

Our Privacy Collection Statement

We collect, hold, use and disclose your personal information in accordance with our Privacy Policy and this Privacy Collection Statement.

By providing us with your personal information, you consent to it being collected, held, used and disclosed in accordance with this Collection Statement and with our Privacy Policy (https://www.burbank.com.au/privacy-policy/ ). If you do not consent, you must not provide us with your personal information. As a result, we may not be able to communicate with you or provide certain information, products or services to you.

In this Privacy Collection Statement, “we”, “us” and “our” means Burbank and Burbank means Burbank Australia Pty Ltd and our related, subsidiary and our Affiliates. The definitions used in our Privacy Policy apply to this Privacy Collection Statement.

Whenever possible, we collect your Personal Information from you directly in a number of circumstances, such as when you make an enquiry or request information about our products or services, when you visit our Website, when you otherwise contact us, when you visit one of our display homes or premises from which we operate, when you use or buy our products or services, when you attend an event hosted by us, when you apply for employment with us, when you provide us, or you offer or apply to supply us, with goods or services or where we are otherwise required or authorised by law to do so.

If we cannot obtain the personal information from you, we may need to collect it from third parties, such as your partner/ spouse, interpreter, your attorney, your lawyer, accountant, financier, professional advisers or other authorised representatives, sales agents, recruitment agencies or service providers; market research companies or credit reporting bodies or our related, subsidiary and Affiliated entities, companies and businesses.

Burbank collects personal information about you to provide with, or information about, our products and services, to respond to your enquiry, to provide you with the information you have requested and to operate our business.

We may disclose your personal information to other parties, such as our, subsidiary, related and affiliated companies (such as National Pacific Finance Pty Ltd) and our contractors, service providers and our suppliers. From time to time, these third parties may be located (and therefore your personal information may be disclosed) overseas, such as in India. In each case, we will endeavour to only share your personal information if and to the extent necessary for the relevant third party to perform the activity or purpose for which your personal information is shared with them.

We may use and disclose your personal information for direct marketing purposes, unless you opt out (which you can do at any time in accordance with our Privacy Policy).

Our Privacy Policy contains information about how you may access and seek correction of your personal information, how you may complain about a breach of your privacy, and how we will deal with this complaint.

You can contact our Privacy Officer by:

You Home with More Choice

This offer is only applicable to homes from the Elements, Future or Gen collections and does not apply to homes from any other collections. *The $29,500 upgrade offer is only applicable to the double storey homes from the Future collection. ^The upgrade value will vary depending on the type of house and payment option selected from the Elements, Future or Gen collections only. This offer cannot be redeemed for cash and any monies from this offer not exhausted shall be deemed forfeited and cannot be used in conjunction with any other offer. All upgrades must be selected from the Burbank ‘Your Home, More Choice’ shopping list from the items listed in the booklet. Promotion valid from 1 October 2014 until 30 November 2014. Burbank reserves the right to alter or terminate this promotion at any time without notice. Registered Building Practitioner DBU-3333. Images for illustrative purposed only.

You Home Your Choice

This offer is only applicable to homes from the Ideal, Future or Genesis collections and does not apply to homes from any other collections. †The $23,000 upgrade offer is only applicable to the double storey homes from the Future collection. The upgrade value will vary depending on the type of house and payment option selected from the Ideal, Future or Genesis collections only. This offer cannot be redeemed for cash and any monies from this offer not exhausted shall be deemed forfeited. All upgrades must be selected from the Burbank ‘Your Home, Your Choice’ shopping list from the items listed in the brochure. Promotion valid until 31 December 2014. Burbank reserves the right to alter or terminate this promotion at any time without notice. Registered Building Practitioner DBU-3333. Images for illustrative purposes only.

Your Home More Choice

This offer is only applicable to homes from the Elements, Future or Gen collections and does not apply to homes from any other collections. *The $29,500 upgrade offer is only applicable to the double storey homes from the Future collection. ^The upgrade value will vary depending on the type of house and payment option selected from the Elements, Future or Gen collections only. This offer cannot be redeemed for cash and any monies from this offer not exhausted shall be deemed forfeited and cannot be used in conjunction with any other offer. All upgrades must be selected from the Burbank ‘Your Home, More Choice’ shopping list from the items listed in the booklet. Promotion valid from 1 October 2014 until 30 November 2014. Burbank reserves the right to alter or terminate this promotion at any time without notice. Registered Building Practitioner DBU-3333. Images for illustrative purposed only.

Burbank Care

*The Burbank Care offer is only applicable to home owners that have signed a building contract with Burbank Australia Pty Ltd (Burbank) from 1st October 2013 and thereafter. The Burbank Care offer is not applicable to home owner that have signed a building contract with Burbank prior to 1st October 2013 . Burbank reserves the right to terminate this offer at anytime without notice.

30 year structural guarantee

♦ 30 year structural guarantee applicable to deposits made from 1 February 2011. Burbank provides the original owner of the works with a 30 year structural guarantee from the date of certificate of occupancy. This structural guarantee is not transferable and not provided to any subsequent purchaser. Any structural defect caused by one or more of the following events are not included in the structural guarantee: storms, fire or flooding; trees growing near the footing system of the works; fair wear and tear; misuse or neglect by the owner; the owner’s failure to maintain the works; movement due to shrinking evidenced by minor cracking; the owner’s failure to maintain termite protection; any structural modification/s made to the existing home after handover will void the 30 year structural guarantee. The original owner acknowledges receipt of CSIRO “Foundation Maintenance& Footing Performance” information document and agrees to comply with its terms and conditions.

12 Months Price Freeze Guarantee

+ 12 month price freeze applies to homes deposited on or after 16 August 2011. Price freeze effective 12 months from initial deposit to the latter of land titling or the completion of demolition jobs and applies only to homes ready to go to site within 12 months of receiving guarantee, or homes could be subject to price rise.

Guaranteed Site Start

Guaranteed site start applicable if: your land is in a new estate with roads completed and, power (underground pit), sewer point, stormwater discharge and water are available to site and ready for soil testing; your sales paperwork has been completed within 21 days; your land has less that 2 meters of fall over the entire block; you have made no customised structural changes and all options have been selected from the available selection and options lists (ie pre- set options for chosen home design); you agree you cannot make any further changes once New Home Order is signed off; no further client variations will be accepted (with the exception of electrical and colour upgrades made at Edge); you agree to be available for scheduled  appointments as requested between Monday to Friday during standard business hours; you agree to return all required paperwork urgently to ensure work continues without delay; you understand the agreed balance of deposit is required at the contract signing appointment; you understand unconditional finance approval is your responsibility to provide to the builder within 30 days of contract signing date; you understand conditions that can impact on your Site Start Guarantee include the requirement of report and consent, 3rd party delays and non-compliance with any of these conditions. Site Start Guarantee cannot be offered to jobs where land isn’t available; jobs which require town planning; structurally-varied homes; homes in established areas and homes requiring demolition.

Fixed Site Cost

^ Site costs not included in the Quotation (unless otherwise noted in the Quotation): homes with nonstandard footprints; slab classifications other than ‘M’; concrete slab engineering requirements (under pinning, deepened edge beams, screw piles); bored concrete piers greater than 450 diameter and/or 1200mm deep; permanent boundary fencing; removal of rubbish (including but not limiting car bodies, dumped soil, demolitions); septic tanks or other below ground storage systems (not discovered during site inspections); re- establishment surveys by licensed surveyors; tree removal and or tree root barriers/protection; retaining walls other than sleeper construction or garage boundary wall; council and regulatory requirements (including but not limiting crossover protection, bushfire; protection, salinity areas); areas requiring high wind requirements; electrical connections other than to pit at front of property; gas connection greater than 30 linear metres from home; sewer and stormwater connection outside property boundary; crossover construction or relocation; sites with greater than 2000mm fall; sites where conditions vary from developer construction plan; sites where a drive gradient of 1 in 6 cannot be achieved with 1 step down to garage; setbacks greater than 6 metres; restricted/steep site surcharges; retaining walls and AG drains associated with retaining walls; vegetation removal greater than 150mm in height; job specific preliminaries, additional survey details, effects from facade or structural variations; HSE requirements - over depth sewer tie and fall protection (including but not limited to traffic; management/tight and difficult site access/hazardous materials); surcharges for exclusion zones (exclusion zone - 15km radius from Melbourne GPO), established areas and areas outside Burbank building zones.

Burbank Christmas Decorations Competition - Terms & Conditions (01/12/2020 - 20/12/2020)

Conditions of Entry

1. Participation in this promotion is deemed acceptance of the terms and conditionsset out
2. The Promoter is Burbank Australia Pty Ltd, ABN 91 007 099 872 located at 36 Aberdeen Road, Altona VIC 3018 (Promoter).
3. This offer is open to all Australian residents. employees and contractors(and their immediate families) of the Promoter are not eligible to participate in this competition. Participants under the age of 18 must first seek permission from their parent or legal guardian.
4. The competition commences on Tuesday 1/12/2020 at 9.00am AEDT and concludes on Sunday 20/12/2020 at 11:59pm AEDT (promotional period).

How to enter

5. To enter, the persons must:
   • Take an image of their Christmas decorations at their home (internal or external)
   • Post the image on Instagram (post must be public).
   • Tag Burbank (@burbankliving) in the post and use both hashtag in the post: #decoratewithburbank
6. Judging will take place at 36 Aberdeen Road, Altona VIC 3018 on Tuesday 22nd of December 2020 at 11am.
7. The winning entry will be judged on creativity and originality and is subject to the discretion of the judging panel.
8. The winners of the competition will be notified within eight (8) hours of their entry being chosen.
9. If the prize is not claimed by 5:00pm by Monday 11/01/2021 the winners’ entries will be deemed invalid and the Promoter reserves the right to draw a further winner on 12/01/2020 at the same location as the original judging as are necessary to distribute the prize.
10. If any redrawn prize is not claimed by 13/01/2021 the prize will be forfeited.
11. The judges’ decision in relation to any aspect of the competition is final and binding on each person who enters. This is a game of skill. Chance plays no part in determining the winner. All entries will be judged individually on merit. No correspondence will be entered into.
12. Prize: Three (3) winners (first, second and third) will receive one (1) prize:
    • 1st Prize: $1,000 Prezzee Voucher
    • 2nd Prize: $500 Prezzee Voucher
    • 3rd Prize: $250 Prezzee Voucher

Other

13. The Promoter will collect personal information (including name, phone number and email address) of the winnersfor the purpose of arranging the prize to be delivered.
14. The Promoter reserves the right to verify the validity of entries (including an entrant’s identity, age and place of residence) and to disqualify any eligible entrant where the Promoter believes that the entry or the entry process has been tampered with or where any entry has been submitted not in accordance with the Terms and Conditions.
15. The Promoter accepts no responsibility for any lost, late, misdirected claims or correspondence due to incorrect entrant information.
16. If the prize is unavailable, the Promoters, in their discretion, reserve the right to substitute the prize with a prize to the equal value and/or specification, subject to any written directions from a regulatory authority.
17. The Promoter reserves the right, at its sole discretion and without notice, to cancel, modify or suspend these terms and/or this promotion in whole or in part, including, but not limited to in the event of fraud, technical or other difficulties or if the integrity of the Promotion is compromised, subjectto any written directions from the various lottery departments and without liability to the participant.
18. The prize (including any unused portion of the prize) cannot be assigned, transferred, redeemed for cash, or substituted except by the Promoter who may at their sole discretion, subject to the relevant state authorities, substitute any prize with one of comparable value if the advertised prize is or becomes unavailable for any reason.
19. Entrants consent to the Promoter using the entrant’s name, likeness, image, entry and/or voice in the event that they are a winner (inc. photograph, film, and/or recording of the same) in any media for an unlimited time without notice or remuneration for the purpose of promoting this competition.
20. To the extent permitted by law, the Promoter (including its officers, employees and agents) and its associated agencies and companies will not be liable for any loss (including, without limitation, direct, indirect, special or consequential loss, or loss of profits), expense, damage, personal injury or death which is suffered or sustained (whether or not arising from any person's negligence) in connection with this promotion or accepting or using any prize.
21. Entrants acknowledge that this promotion is in no way sponsored, endorsed or administered by Instagram, and that any queries, comments or complaints about this promotion must be directed to the Promoter and not to Instagram. In participating in this promotion, entrants are providing information to the Promoter and not to Instagram. To the extent permitted by law, entrant releases Instagram from all liability in relation to this promotion.

Burbank Customer Review Competition

Terms and Conditions

The “Burbank Customer Review” competition is promoted by Burbank Australia Pty Ltd ABN 91 007 099 872 (“Burbank”).

To enter into the competition, entrants must conduct a review of Burbank on Google or Product Review between 9am, 1 September 2020 and 9.00pm, 30 November 2021 (AEST). By entering into the competition, the entrant will go into the draw to win a $1,000 Prezzee E-Gift card. Reviews received outside these dates will be ineligible for the competition

The competition is open to all Australian citizens over 18 years of age and who have purchased a home with Burbank. The prize cannot be redeemed for cash or goods.

The winners will be selected randomly and drawn at Burbank’s national head office located at 36 Aberdeen Road, Altona and the winners will be notified within three (3) business days from the draw date. Burbank reserves the right ask the winner to prove their identity by seeking identification documents from them.

There will be five (5) winners in total and each will receive $1,000 Prezzee E-Gift card drawn quarterly on the dates below and subject to the terms and conditions stated above: