30 YEAR STRUCTURAL GUARANTEE

♦ 30 year structural guarantee applicable to deposits made from 1 February 2011. Burbank provides the original owner of the works with a 30 year structural guarantee from the date of certificate of occupancy. This structural guarantee is not transferable and not provided to any subsequent purchaser. Any structural defect caused by one or more of the following events are not included in the structural guarantee: storms, fire or flooding; trees growing near the footing system of the works; fair wear and tear; misuse or neglect by the owner; the owner’s failure to maintain the works; movement due to shrinking evidenced by minor cracking; the owner’s failure to maintain termite protection; any structural modification/s made to the existing home after handover will void the 30 year structural guarantee. The original owner acknowledges receipt of CSIRO “Foundation Maintenance& Footing Performance” information document and agrees to comply with its terms and conditions.

BANK ON BURBANK PROMOTION

This offer entitles the customer to the products and specifications noted in their pack. The customer may choose up to three packs and apply them to their new home. All products and specifications contained in the upgrade packs cannot be swapped, removed, or redeemed for cash. Should the customer elect to upgrade to a product that is not noted in any pack then the customer will need to pay the difference in price. All items are subject to availability and Burbank Australia Pty Ltd (‘Burbank’) reserves the right to substitute any listed items for the same or greater value should that item no longer be available by their suppliers. All flooring (carpet, tiles and / or laminate) areas will be nominated by Burbank and area/s will be and vary dependent on home design chosen. Specific items in upgrade packs may also vary dependant on home design chosen. Any items not listed in these packs are not included in this offer. This offer is valid from 12th of July 2023 and is only available across all Burbank New South Wales and Australian Capital Territory home designs. Burbank reserves the right to extend, vary or revoke this offer at any time without notice. This offer cannot be used in conjunction with another Burbank offer. All images used are for illustrative purposes only. Burbank Australia (NSW) Pty Ltd | ABN 88 610 822 770 | NSW BL 295627C, ACT BL 2016566 

BURBANK MARKET RESEARCH SURVEY COMPETITION – TERMS & CONDITIONS

Conditions of Entry

1. Participation in this promotion is deemed acceptance of these terms and conditions.
2. Participation in this promotion is deemed acceptance of the Burbank General Terms & Conditions.
3. The Promoter is Burbank Australia Pty Ltd, ABN 91 007 099 872 located at 36 Aberdeen Road, Altona VIC 3018 (Promoter).
4. This offer is open to all Australian residents. Directors, management, employees, officers and contractors (and their immediate families) of the Promoter or of the agencies or companies associated with this Promotion are ineligible to enter. Participants under the age of 18 must first seek permission from their parent or legal guardian.
5. The competition commences on Friday 06/10/2023 at 9.00am AEDT and concludes on Sunday 03/12/2023 at 11pm AEDT (promotional period).
   

   How to enter

6. To enter, the person must:
   • Complete all required questions within the survey
   • Fill out all contact details
7. The winner will be selected by a random number generator of all valid entries at the end of the competition period.
8. The winner/s will be notified on the competition post within forty-eight (48) hours of their entry being chosen.
9. If the prize is not claimed by 12:00pm on Thursday 07/12/2023 the winner's entry will be deemed invalid and the Promoter reserves the right to draw a further winner on 08/12/2023 at the same location as the original judging as are necessary to distribute the prize.
10. If any redrawn prize is not claimed by 11/12/2023 the prize will be forfeited.
11. Prize:
    One (1) winner will receive one (1) prize:
    • Prize: The choice of one (1) of three (3) options:
    1. $1,000 The Good Guys gift voucher
    2. Apple Watch Series9
    3. $1,000 David Jones gift voucher
12. Any change in value occurring between the publishing date and the date the prize is claimed is not the responsibility of the Promoter.
    

    Other

13. The Promoter will collection personal information (including name, phone number and email address) of the winner for the purpose of arranging the prize to be delivered.
14. The Promoter reserves the right to verify the validity of entries (including an entrant’s identity, age and place of residence) and to disqualify any eligible entrant where the Promoter believes that the entry or the entry process has been tampered with or where any entry has been submitted not in accordance with the Terms and Conditions.
15. The Promoter accepts no responsibility for any lost, late, misdirected claims or correspondence due to incorrect entrant information.
16. If the prize is unavailable, the Promoters, in their discretion, reserve the right to substitute the prize with a prize to the equal value and/or specification, subject to any written directions from a regulatory authority.
17. The Promoter reserves the right, at its sole discretion and without notice, to cancel, modify or suspend these terms and/or this promotion in whole or in part, including, but not limited to in the event of fraud, technical or other difficulties or if the integrity of the Promotion is compromised, subject to any written directions from the various lottery departments and without liability to the participant.
18. The prize (including any unused portion of the prize) cannot be assigned, transferred, redeemed for cash, or substituted except by the Promoter who may at their sole discretion, subject to the relevant state authorities, substitute any prize with one of comparable value if the advertised prize is or becomes unavailable for any reason. The Promoter will not replace any lost or stolen prizes, or take responsibility for any broken products in the delivery of the product or after it has been delivered. It is not the responsibility of the Promoter to insure any products.
19. Entrants consent to the Promoter using the entrant’s name, likeness, image, entry and/or voice in the event that they are a winner (inc. photograph, film, and/or recording of the same) in any media for an unlimited time without notice or remuneration for the purpose of promoting this competition.
20. To the extent permitted by law, the Promoter (including its officers, employees and agents) and its associated agencies and companies will not be liable for any loss (including, without limitation, direct, indirect, special or consequential loss, or loss of profits), expense, damage, personal injury or death which is suffered or sustained (whether or not arising from any person's negligence) in connection with this promotion or accepting or using any prize.
21. Entrants acknowledge that this promotion is in no way sponsored, endorsed or administered by Facebook or Instagram, and that any queries, comments or complaints about this promotion must be directed to the Promoter and not to Facebook or Instagram. In participating in this promotion, entrants are providing information to the Promoter and not to Facebook or Instagram. To the extent permitted by law, entrant releases Facebook and Instagram from all liability in relation to this promotion.

12 Months Price Freeze Guarantee

See your New Home Estimate for full terms and conditions around your price protection guarantee. The owner acknowledges that if registration of title or demolition works is not provided to the builder within 12 months from the initial deposit date or the additional period purchased then the builder is entitled to issue monthly price increases or the lesser of the current base price at the time of receipt/completion. The builder is also entitled to any applicable increases to site costs, facade, promotions, inclusions and any other items included in the Proposal at the time of completion of registration or demolition. The owner agrees that the builder will issue a variation in accordance with the relevant price rise.

Our Privacy Collection Statement

We collect, hold, use and disclose your personal information in accordance with our Privacy Policy and this Privacy Collection Statement.

By providing us with your personal information, you consent to it being collected, held, used and disclosed in accordance with this Privacy Collection Statement and with our Privacy Policy (https://www.burbank.com.au/privacy-policy/ ). If you do not consent, you must not provide us with your personal information. As a result, we may not be able to communicate with you or provide certain information, products or services to you.

In this Privacy Collection Statement, "we", "us" and "our" means Burbank and Burbank means Burbank Australia Pty Ltd, our related and subsidiary bodies corporate and our Affiliates. The definitions set out in our Privacy Policy apply to this Privacy Collection Statement.

Whenever possible, we collect your Personal Information from you directly in a number of circumstances, such as when you make an enquiry or request information about our products or services, when you visit our Website, when you otherwise contact us, when you visit one of our display homes or premises from which we operate, when you use or buy our products or services, when you attend an event hosted by us, when you apply for employment with us, when you provide us, or you offer or apply to supply us, with goods or services or where we are otherwise required or authorised by law to do so.

If we cannot obtain the personal information from you, we may need to collect it from third parties, such as your partner/ spouse, interpreter, your attorney, your lawyer, accountant, financier, professional advisers or other authorised representatives, sales agents, recruitment agencies or service providers; market research companies or credit reporting bodies or our related, subsidiary and Affiliated entities, companies and businesses.

We collect personal information about you to provide with, or information about, our products and services, to respond to your enquiry, to provide you with the information you have requested and to operate our business.

We may disclose your personal information to other parties, such as our Affiliates (and in particular National Pacific Finance Pty Ltd), our Contractors, service providers and our suppliers. From time to time, these third parties may be located (and therefore your personal information may be disclosed) overseas in India. In each case, we will endeavour to only share your personal information if and to the extent necessary for the relevant third party to perform the activity or purpose for which your personal information is shared with them.

We may use and disclose your personal information for direct marketing purposes unless you opt out (which you can do at any time in accordance with our Privacy Policy).

Our Privacy Policy contains information about how you may access and seek correction of your personal information, how you may complain about a breach of your privacy, and how we will deal with this complaint.

You can contact our Privacy Officer by:

Fixed Site Cost

^ Site costs not included in the Quotation (unless otherwise noted in the Quotation): homes with nonstandard footprints; slab classifications other than ‘M’; concrete slab engineering requirements (under pinning, deepened edge beams, screw piles); bored concrete piers greater than 450 diameter and/or 1200mm deep; permanent boundary fencing; removal of rubbish (including but not limiting car bodies, dumped soil, demolitions); septic tanks or other below ground storage systems (not discovered during site inspections); re- establishment surveys by licensed surveyors; tree removal and or tree root barriers/protection; retaining walls other than sleeper construction or garage boundary wall; council and regulatory requirements (including but not limiting crossover protection, bushfire; protection, salinity areas); areas requiring high wind requirements; electrical connections other than to pit at front of property; gas connection greater than 30 linear metres from home; sewer and stormwater connection outside property boundary; crossover construction or relocation; sites with greater than 2000mm fall; sites where conditions vary from developer construction plan; sites where a drive gradient of 1 in 6 cannot be achieved with 1 step down to garage; setbacks greater than 6 metres; restricted/steep site surcharges; retaining walls and AG drains associated with retaining walls; vegetation removal greater than 150mm in height; job specific preliminaries, additional survey details, effects from facade or structural variations; HSE requirements - over depth sewer tie and fall protection (including but not limited to traffic; management/tight and difficult site access/hazardous materials); surcharges for exclusion zones (exclusion zone - 15km radius from Melbourne GPO), established areas and areas outside Burbank building zones.

GUARANTEED SITE START

Guaranteed site start applicable if: your land is in a new estate with roads completed and, power (underground pit), sewer point, stormwater discharge and water are available to site and ready for soil testing; your sales paperwork has been completed within 21 days; your land has less that 2 meters of fall over the entire block; you have made no customised structural changes and all options have been selected from the available selection and options lists (ie pre- set options for chosen home design); you agree you cannot make any further changes once New Home Order is signed off; no further client variations will be accepted (with the exception of electrical and colour upgrades made at Edge); you agree to be available for scheduled  appointments as requested between Monday to Friday during standard business hours; you agree to return all required paperwork urgently to ensure work continues without delay; you understand the agreed balance of deposit is required at the contract signing appointment; you understand unconditional finance approval is your responsibility to provide to the builder within 30 days of contract signing date; you understand conditions that can impact on your Site Start Guarantee include the requirement of report and consent, 3rd party delays and non-compliance with any of these conditions. Site Start Guarantee cannot be offered to jobs where land isn’t available; jobs which require town planning; structurally-varied homes; homes in established areas and homes requiring demolition.

Burbank Customer Review Competition-Terms and Conditions

The “Burbank Customer Review” competition is promoted by Burbank Australia Pty Ltd ABN 91 007 099 872 (“Burbank”).

To enter into the competition, entrants who have purchased a home with Burbank must submit a review of Burbank on Product Review or Google between March 1st 2025 to May 31th 2025, June 1st 2025 to August 31st 2025, By leaving a review within a given quarter, the entrant will go into the draw to win a $1,000 Prezzee E-Gift card (the "Prize"). The Prize is subject to the issuing retailer's general terms and conditions of use for the voucher. 

The competition is open to all Australian citizens over 18 years of age and who have purchased a home with Burbank. The prize cannot be redeemed for cash or goods. If the Prize is unavailable due to the issuing retailer, Burbank (in its discretion) reserves the right to substitute the Prize with a prize of equal value and similar specification.

Incomplete, incorrect or indecipherable entries will invalidate the participant's entry into the competition.

The winners will be selected randomly and drawn at Burbank’s national head office located at 36 Aberdeen Road, Altona and the winners will be notified within three (3) business days from the draw date via email. Burbank reserves the right to ask the winner to prove their identity by seeking identification documents from them. Burbank will send the Prize to the winner by email within 30 days of notification. Burbank's decision is final and Burbank will not enter into correspondence regarding the results with other participants.

There will be two (2) winners in total (one Prize from each quarter), and each will receive $1,000 Prezzee E-Gift card drawn quarterly on the dates below and subject to the terms and conditions stated above:

The total prize pool is $2,000

All winners will be announced at the bottom of this page (www.burbank.com.au/nsw/terms-conditions#customerreviewcompetition)

Entrants consent to Burbank using their name and Product Review in any media for an unlimited period without remuneration for the purpose of promoting this promotion. Burbank will use and handle any personal information collected as set out in its Privacy Policy, which can be viewed at https://www.burbank.com.au/victoria/terms-conditions#privacypolicy. Entrants may request access to their personal information by writing to the Privacy Officer, Burbank Group, 36 Aberdeen Road, Altona Vic 3018 or privacy@burbankgroup.com.au.

Burbank reserves the right to modify, suspend or cancel this promotion at any time.

By entering the Burbank Customer Review competition, you agree to these Terms and Conditions.

Click on the link/s below and click your individual State to leave a review. Multiple entries will be accepted across the stages of the build.
Product Review - Victoria or Google - Victoria
Product Review - Queensland or Google - Queensland
Product Review - NSW and ACT or Google - NSW&ACT
Product Review - SA or Google - South Australia

 

Congratulations to our most recent quarterly winners from 2024 and 2025;

Sam Y from NSW

Shannon T from VIC

Salina W from QLD

Kirsty N from SA

SUSTAINABILITY PROGRAM & ENERGY SAVING UPGRADES TERMS & CONDITIONS

All images used are for illustrative purposes only. Burbank reserves the right to suspend or terminate this offer at any time without notice. This offer is subject to any applicable legislative or regulatory controls imposed now or in the future. Registered Building Practitioner NSW BL 295627C, ACT BL 2016566, CDB-U-52603, QBCC 1046544 and BLD 266709. 

Energy saving upgrades - This offer entitles the customer to choose Burbank's energy saving upgrades for their new home. The upgrade items cannot be amended, swapped, removed, or redeemed for cash. All items are subject to availability and Burbank Australia Pty Ltd (‘Burbank’) reserves the right to substitute any listed items for the same or greater value should that item no longer be available by its suppliers. Any items not listed in the promotion, are not included in this offer. This offer is valid from 25th of May 2023 and is only available across Burbank home designs. Burbank reserves the right to extend, vary or revoke this offer at any time without notice. This offer can be used in conjunction with another Burbank offer. 

Energy saving values are an estimate only calculated by Chromagen Australia Pty Ltd (ABN 12 604 330 289) and are not to be relied upon as an exact savings amount.  Customers should make their own enquiries and undertake their own due diligence before installing solar panels. The savings amounts are expressed in AUD, are correct as of January 2021 and are the values applicable to Melbourne set out in the Clean Energy Council’s PV Consumer Guide found at https://bit.ly/3IlFgik and Clean Energy Council's average daily production of a solar power system. These values are based on offsetting a $0.28 cost per kWh and assumes 100% of the solar power generated is consumed by the property, and optimal panel layout with no losses. Energy saving values can differ based on kWh costs, usage patterns, the location of the home and relevant distributor restrictions. 

Burbank to plant 5,000 native trees planted by 2027 - Burbank is dedicated to planting 5,000 native trees by 2027.  Burbank aims to achieve this in conjunction with their Green Partner Carbon Neutral and its Yarra Yarra Biodiversity Corridor – Plant-a-Tree Program – Australia. For more details on this program head to https://carbonneutral.com.au. Burbank cannot be held responsible for not being able to meet its target if Carbon Neutral suspends or stops the program or ceases to exist for any reason before 5,000 trees have been planted.

Offset your build offering- Burbank’s Carbon Offset Your Build program is a voluntary contribution that Burbank’s customers can elect to make.  The amount will include a Goods and Services Tax (GST) component, which will not be allocated towards carbon offset projects.  The amount will be calculated at the time of estimate, however the offset is subject to change in the future which may reduce the total carbon offset effect. The calculation method provides an emission estimate only and should not be relied upon as an accurate record of the actual emissions.  The estimate is based on a carbon life cycle assessment benchmark average on Burbank’s best-selling homes. Equivalent estimates are derived from https://www.epa.gov/energy/greenhouse-gases-equivalenciescalculator-calculations-and-references. Burbank accepts no liability if the calculation of greenhouse gas emissions relating to your specific home build is incorrect or inaccurately reflects actual greenhouse gas emissions attributable to your home and future energy use. All calculations are based on industry standard figures, along with climate zone information specific to the region and average occupants. A homes exact lot address, orientation on the lot and inclusions within the house will vary results. While Burbank has taken reasonable care to ensure the information provided on websites and estimates relating to carbon offsetting is correct, all information is subject to change at any time without notice. Burbank reserves the right to suspend or terminate this offer at any time without notice and is subject to any applicable legislative or regulatory controls imposed now or in the future.

Website Terms   

Copyright conditions. All photos and illustrations are representative and are to be used as a guide only. Floorplans and specifications may be varied by Burbank without notice, the dimensions are diagrammatic only and a Building Contract with final drawings will display the final dimensions and detail. The inclusion of furniture, floor coverings, wall paper, curtains, light fittings, lawns, fences, driveways, footpaths, patios and pergolas are intended merely as a guide and are not included in the price unless otherwise listed independently. All designs are the property of Burbank Group and must not be used, reproduced, copied or varied, wholly or in part without written permission from an authorised Burbank representative. All information provided on Burbank Group websites is provided for information purposes only and does not constitute a legal contract between Burbank Australia and any person or entity unless otherwise specified. This information is subject to change without prior notice. And while every reasonable effort is made to ensure current and accurate information is presented, Burbank Australia makes no guarantees of any kind. At times sites under Burbank Australia’s control may link to external sites or may contain community-based forums. Burbank Australia does not control, monitor or guarantee the information contained in these sites or information contained in links to other external websites, and does not endorse any views expressed or products or services offered therein. In no event shall Burbank Australia be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such site or resource.

BURBANK'S HOMEX SURVEY COMPETITION – TERMS & CONDITIONS

Conditions of Entry

1. Participation in this promotion is deemed acceptance of these terms and conditions.
2. Participation in this promotion is deemed acceptance of the Burbank General Terms & Conditions.
3. The Promoter is Burbank Australia Pty Ltd, ABN 91 007 099 872 located at 36 Aberdeen Road, Altona VIC 3018 (Promoter).
4. This offer is open to all Australian residents. Directors, management, employees, officers, and contractors (and their immediate families) of the Promoter or of the agencies or companies associated with this Promotion are ineligible to enter. Participants under the age of 18 must first seek permission from their parent or legal guardian.
5. The competition commences on Wednesday 12/11/2021 at 9.00am AEST and concludes on Monday 28/11/2022 at 11pm AEST (promotional period).

How to enter

6. To enter, the person must:
   1. Use Burbank’s HomeX technology online or at a Burbank HomeX Centre
   2. Complete all required questions within the surveys found at
      https://www.burbank.com.au/victoria/homex-vr-customer-feedback-eden-rise
      or https://www.burbank.com.au/victoria/homex-vr-customer-feedback-edge-vic
      or https://www.burbank.com.au/homex-online-customer-feedback
      or https://www.burbank.com.au/queensland/homex-vr-customer-feedback
   3. Fill out all contact details as listed in the survey links above
7. The winner will be selected by a random number generator of all valid entries at the end of the competition period.
8. The winner/s will be notified on the competition post within forty-eight (48) hours of their entry being chosen.
9. If the prize/s is/are not claimed by 12:00pm on Tuesday 29/11/2022 the winner's entry will be deemed invalid, and the Promoter reserves the right to draw a further winner on Wednesday 30/11/2022 at the same location as the original judging as are necessary to distribute the prizes.
10. If any redrawn prize/s is/are not claimed by Monday 05/12/2022 the prize/s will be forfeited.
11. Prize:
    Five (5) winners will receive one (1) prize each:
    1. Prize: Google Nest
    2. Total prize pool equals $395
12. Any change in value occurring between the publishing date and the date the prizes are claimed is not the responsibility of the Promoter.

Other

13. The Promoter will collection personal information (including name, phone number and email address) of the winner for the purpose of arranging the prize to be delivered.
14. The Promoter reserves the right to verify the validity of entries (including an entrant’s identity, age, and place of residence) and to disqualify any eligible entrant where the Promoter believes that the entry or the entry process has been tampered with or where any entry has been submitted not in accordance with the Terms and Conditions.
15. The Promoter accepts no responsibility for any lost, late, misdirected claims or correspondence due to incorrect entrant information.
16. If the prize is unavailable, the Promoters, in their discretion, reserve the right to substitute the prize with a prize to the equal value and/or specification, subject to any written directions from a regulatory authority.
17. The Promoter reserves the right, at its sole discretion and without notice, to cancel, modify or suspend these terms and/or this promotion in whole or in part, including, but not limited to in the event of fraud, technical or other difficulties or if the integrity of the Promotion is compromised, subject to any written directions from the various lottery departments and without liability to the participant.
18. The prize (including any unused portion of the prize) cannot be assigned, transferred, redeemed for cash, or substituted except by the Promoter who may at their sole discretion, subject to the relevant state authorities, substitute any prize with one of comparable value if the advertised prize is or becomes unavailable for any reason. The Promoter will not replace any lost or stolen prizes or take responsibility for any broken products in the delivery of the product or after it has been delivered. It is not the responsibility of the Promoter to insure any products.
19. Entrants consent to the Promoter using the entrant’s name, likeness, image, entry and/or voice in the event that they are a winner (inc. photograph, film, and/or recording of the same) in any media for an unlimited time without notice or remuneration for the purpose of promoting this competition.
20. To the extent permitted by law, the Promoter (including its officers, employees, and agents) and its associated agencies and companies will not be liable for any loss (including, without limitation, direct, indirect, special, or consequential loss, or loss of profits), expense, damage, personal injury, or death which is suffered or sustained (whether or not arising from any person's negligence) in connection with this promotion or accepting or using any prize.
21. Entrants acknowledge that this promotion is in no way sponsored, endorsed, or administered by Facebook or Instagram, and that any queries, comments, or complaints about this promotion must be directed to the Promoter and not to Facebook or Instagram. In participating in this promotion, entrants are providing information to the Promoter and not to Facebook or Instagram. To the extent permitted by law, entrant releases Facebook and Instagram from all liability in relation to this promotion.

Our Privacy Policy

1. Who we are?

   Burbank is a home building company that offers single storey and double storey homes, as well as house and land packages. Burbank has been building quality homes since 1983.

   Burbank is part of the Burbank Group, which consists of several business and includes our Affiliates. Our Affiliates are plumbers, electricians, project managers, land developers, resorts business, mortgage brokers, information technology service providers, aviation service providers and storage business providers - among others.

2. What this policy is about

   In the course of providing our products and services to you, we may need to collect, hold, use and disclose your Personal Information. We understand how important it is to protect the privacy of your Personal Information. Burbank is committed to protecting the privacy of your Personal Information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

       
   

   The purpose of this Policy is to inform you about:

   • what kinds of Personal Information we collect and hold about you;
   • how your Personal Information is collected;
   • how your Personal Information is held;
   • why we collect, hold, use and disclose your Personal Information;
   • when we may disclose your Personal Information;
   • if we are likely to disclose your information outside Australia and, if practical, which countries they are likely to disclose the information to;
   • how you can access, correct or update any Personal Information we hold about you; and
   • how to lodge a complaint if you think your Personal Information has been mishandled, and how we will handle your complaint.


3. Definitions
   

   In this Policy, the following terms have the corresponding meaning:

   Affiliates means our associated entities that form part of the Burbank Group, which includes but is not limited to Burbank Australia NSW Pty Ltd, Burbank Australia (Qld) Pty Ltd, Burbank (SA) Pty Ltd, Burbank West Pty Ltd, Burbank Land Corporation Pty Ltd Burbank Land (QLD) Pty Ltd, Burbank Holdings Australia (Roxburgh Park) Pty Ltd, Burbank Constructions Pty Ltd, Burbank Property Corporation Pty Ltd, Burbank Holdings Australia (Franklin) Pty Ltd, Burbank Holdings Australia (Abbotsford) Pty Ltd, Burbank Urban Developments Pty Ltd, Urban Holdings Australia Pty Ltd, Burbank Air Services Pty Ltd, National Pacific Properties Australia Pty Ltd, National Pacific Properties Pty Ltd, National Pacific Properties (Kalkallo) Pty Ltd, National Pacific Property Corporation Pty Ltd, Dalgo Pty Ltd, National Pacific Resorts Pty Ltd, Braybrook Views Pty Ltd, National Pacific Properties Dwyer Street Pty Ltd, National Pacific Properties Twyford Road Pty Ltd, National Pacific Properties Wynnstay Pty Ltd, National Pacific Properties Bellfield Pty Ltd, National Pacific Finance Pty Ltd, Storage Box, Dynamic Trade Solutions Pty Ltd, Beacon Building Services Pty Ltd, Schreurs Properties Pty Ltd

   Burbank means Burbank Australia Pty Ltd ACN 007 099 872, our related corporate bodies, subsidiary corporate bodies and our Affiliates;

   Contractors means the third parties that we engage, to provide us with goods or services, such as but not limited to The Pistol, Campaign Monitor Pty Ltd, LivePerson, Jago, Headline PR, Australian Finance Group.

   Personal Information means any information or an opinion about an identified individual, or an individual who is reasonably identifiable whether the information or opinion is:

   • true or not; and
   • recorded in a material form or not;

   Policy means this privacy policy;

   We, us and our means Burbank; and

   Website means www.burbank.com.au.

4. Who this policy applies to

   This Policy applies to:

   • our customers;
   • any person enquiring about our products and services;
   • any person using our Website;
   • any person entering our display homes or any other premises that we trade from;
   • any third party that we trade with, such as our suppliers, Contractors and sub-contractors;
   • our employees and sub-contracted staff; and
   • any person that applies to be employed by us.
5. Information we may collect and hold about you
   

   The types of Personal Information we collect and hold about an individual will depend upon the nature of our interaction with them. Personal Information that we collect and hold includes (but is not limited to) the following:

   1. (a)  your identification information, such as your name, age, date of birth, gender. We can also view, make a copy and keep a copy of your identification, such as your driver’s licence, passport, birth certificate, birth extract, citizenship certificate, permanent residency documentation, marriage certificate, change of name certificate, divorce certificate and bank cards;
   2. (b)  your contact details, such as your address (including postal address), telephone numbers (landline and/or mobile) and email address;
   3. (c)  information about your home or property ownership status and preferences (including details of land you want to build on);
   4. (d)  property and title information from our searches or from your contract of sale;
   5. (e)  payment details, such as your credit card or bank account details;
   6. (f)  information about your ability to pay us for our products and services, such as details of your assets and liabilities, tax returns, income details, account balances and activities, employment details and history, rental details, confirmation of finance approval from your bank or credit provider or broker;
   7. (g) credit information such as your credit history, information about existing and previous credit accounts and loans, repayment history, any defaults and credit eligibility information which reflects your suitability for a loan;
   8. (h) insurance information;
   9. (i) occupation and employment details, including employment status and any previous work experience;
   10. (j) your employment history, educational background and any other information set out in or connected with your resume or job application;
   11. (k) educational details and school contact details in relation to work experience students;
   12. (l) emergency contact/parent or guardian/next of kin details (as applicable);
   13. (m) work methods and details, including details about safe work methods (SWMs) and trade qualifications in relation to any person that works on our sites;
   14. (n) trade references, credit references or reports from any third party;
   15. (o) financial information about our Contractors, suppliers or subcontractors;
   16. (p) your opinion or preferences about our products or services;
   17. (q) information about your computer and online usage, including the date and time you access the Website, the domains from where you visited the Website, your online activities, and IP address, which information may be collected through the use of cookies, your use of our Website or the use of our wi-fi services;
   18. (r) information about your movements and location collected by your use of Bluetooth surveillance; and
   19. (s) any other information we are required to collect by law.
6. How and when we collect Personal Information
   
   1. 6.1 Where it is reasonable and practicable to do so, we collect your Personal Information from you directly in a number of circumstances, including but not limited to:
      1. (a) when you make an enquiry or request information about our products or services on our websites or over the phone;
      2. (b) when you visit or fill in a form on our Website or the website of our Affiliates;
      3. (c) when you otherwise contact us by telephone, fax, email, social media, by mail or in person;
      4. (d) when you visit one of our display homes or premises from which we operate;
      5. (e) when you provide information to us in any way (including by completing a manual or online form, disclosing information over the phone or via email, or providing us a business card);
      6. (f) when you use or buy our products or services;
      7. (g) when you attend an event hosted by us;
      8. (h) when you provide feedback to us;
      9. (i) when you register your details with us;
      10. (j) through our social media pages;
      11. (k) when you apply for employment with us;
      12. (l) when you (or your employer) provide that information to us in the course of conducting or administering our relationship with you, or when you are carrying out activities in connection with our business operations;
      13. (m) when you provide us, or you offer or apply to supply us, with goods or services; or
      14. (n) where we are otherwise required or authorised by law to do so.
   2. 6.2 Depending on the product or service we provide to you, we may collect your Personal Information from third parties, including but not limited to:
      1. (a) your spouse, interpreter or appointed attorney;
      2. (b) your lawyer, accountant, financier, professional adviser, or other authorised representative;
      3. (c)sales agents or real estate agents;
      4. (d) a bank, credit provider, financial service provider, mortgage broker or credit reporting body;
      5. (e) recruitment agencies or employment service providers;
      6. (f) third party websites that advertise our products and services and allow you to request further information from us;
      7. (g) market research companies,
      8. (h) Titles Office or ASIC;
      9. (i) publicly available sources of information, or
      10. (j) our Contractors,

      but we will only collect your Personal Information in this way if it is unreasonable or impracticable to collect this information directly from you or if we are otherwise permitted to do so.

   3. 6.3 Information from your usage of our Website

      We may also collect your Personal Information from your usage of our Website. When you read, browse or download information from our Website, we may collect information such as the date and time you visited, the duration of your visit, the pages accessed, your IP address and any information downloaded. This information, also known as click stream data, is used for statistical, reporting and website administration, maintenance and improvement purposes only and will not be used to identify you.

   4. 6.4 Cookies

      A cookie is a string of information that a website stores on your computer, and that your browser provides to the website each time you return. These cookies help us to identify and track visitors of our Website, their usage of the Website, and their Website access preferences. We use cookies to display personalised content, appropriate advertising and store your preferences on your computer. The information collected about you from any cookies may be used to assist us with website traffic management and marketing data analytics.

      You may set your browser to accept, disable or notify you when a cookie is sent. If you disable cookies, you may not experience optimum performance of our Website.

   5. 6.5 Wi-Fi Services

      We have Wi-Fi services available to individuals that visit our display homes and premises from which we operate. If you connect to our Wi-Fi network, we may collect information about you, such as your name, phone number, email address and details of the websites you access while you are connected to our network.

      We also use technology in our display homes and premises from which we operate that tracks foot traffic through our display homes by uniquely identifying mobile phone signals.

      If you do not consent to our collection of this information, you can opt-out by not connecting to our Wi-Fi network or turning off your Wi-Fi when entering our premises.

7. How we hold Personal Information

   We take reasonable steps to protect your Personal Information from misuse, interference and loss and from unauthorised access, modification or disclosure.
   We may hold Personal Information in both hard copy and electronic forms in secure databases on secure premises. The information can only be accessed by those who have a legitimate business purpose and reason to do so. The secure databases are operated either by us or by our external service providers and we have implemented a range of security measures, including strict confidentiality agreements, passwords, firewalls and encryption to restrict access.
   There are risks of unauthorised access associated with using the internet. We cannot guarantee the security of your Personal Information if it is transmitted via the internet. If you use the internet to send us Personal Information, including your email address, it is sent at your own risk. Once we have received your Personal Information, we will endeavour to protect your Personal Information and to prevent unauthorized access.

8. Why we collect, hold, use and disclose your information

   We collect, hold, use and disclose your Personal Information to:

   • identify and communicate effectively and efficiently with you when we:
     • respond to queries you may have about our products and services;
     • enter into and administer a contract or other agreement with you;
     • provide you with information that we believe may be of interest to you or that you may be interested in receiving, including advertising material, regarding us, products and services, our projects, our clients, and our business partners;
   • run and manage our business operations efficiently and effectively, when we:
     • sell, deliver, and administer our products and services;
     • arrange for our Contractors, sub-contractors and suppliers to provide products and services to you;
     • put you in contact with the mortgage consultants of National Pacific Finance Pty Ltd who may be able to assist you with your home loan needs;
     • engage Contractors, sub-contractors or suppliers;
     • collect and process payments and invoices;
     • carry out credit checks and credit reporting where you or your business are seeking to use a credit facility;
     • manage and administer any account you may hold with us;
     • for business support purposes including any maintenance, backup and audit;
   • improve our products and services by:
     • conducting product and market research;
     • creating new ones
     • personalising our products and services or those of our Contractors, sub-contractors and suppliers;
     • helping us to manage and enhance goods and services we procure from our Contractors, suppliers and sub-contractors;
     • monitoring your usage of our Website;
   • market our products and services to you and to:
     • better understand your requirements and preferences and the market trends;
     • personalise and improve our service and to provide offers that are of greater interest or benefit to you;
     • conduct customer satisfaction surveys in respect of our products and services;
     • undertake and administer promotions, competitions, events, marketing activities, direct marketing, database compilation, analysis of trends and demographics and other marketing or promotional activities with respect to our products and services;
   • for recruitment or employment reasons, namely to:
     • recruit and assess future employees;
     • maintain and update our records;
     • review and assess job applications;
     • provide a safe and secure workplace and premises for you, our staff, workers, trades, suppliers and our visitors; or
   • comply with our statutory and legal obligations.
9. To whom we disclose your Personal Information

   In order to run our business and to provide you with our products and services, we need to work with, and we may need to share your Personal Information with third parties. Accordingly, we may disclose your Personal Information, and you consent to Burbank disclosing your Personal Information, to:

   1. (a) our related and subsidiary bodies corporate and associated entities (as those terms are defined in the Corporations Act 2001 (Cth));
   2. (b) our Affiliates and in particular, National Pacific Finance Pty Ltd, to contact you about the provision of its mortgage brokering services to you;
   3. (c) our employees, internal business divisions, business units or departments;
   4. (d) our Contractors, agents, sub-contractors, consultants and suppliers;
   5. (e) other builders and their housing consultants;
   6. (f) auditors and financial advisers;
   7. (g) building surveyors, engineers and other consultants that we engage;
   8. (h) responsible authorities, such as local councils and water authorities;
   9. (i) the Land Titles Office, State Revenue Office, relevant State and Territory Valuers General, Australian Securities and Investment Commission;
   10. (j) real estate agents and sales consultants;
   11. (k) guarantors and other security providers;
   12. (l) valuers;
   13. (m) financiers, potential financiers, credit reporting bodies,
   14. (n) financial institutions and credit providers for the processing of payments and invoices;
   15. (o) referees whose details are provided to us by job applicants or tenants;
   16. (p) our professional service providers or advisers, such as lawyers or accountants;
   17. (q) medical professionals for assessing insurance claims;
   18. (r) any court, tribunal or industry body;
   19. (s) other organisations or individuals who assist us in providing products and services to you, including for the maintenance of your home;
   20. (t) any service or utility provider that we engage on your behalf;
   21. (u) law enforcement agencies, other governmental agencies or any other parties if we are required by law to do so, or in other limited circumstances (for example if required by a court order or regulatory authority, or if we believe that such action is necessary to prevent fraud or cyber-crime or to protect our website, our products or our technology assets or the rights, property or personal safety of any person); or
   22. (v) any other party as required or authorised by law.
10. Overseas disclosure

    Some of your Personal Information may be disclosed, transferred, stored, processed or used overseas in India by us, our Affiliates or by a third party service providers for the following reasons:

    1. (a) we outsource certain activities (such as drafting and administrative support) to our Affiliates; and
    2. (b) transactions, information, services or products have an overseas connection.

    We will take reasonable steps to ensure the overseas recipient complies with the APPs or is bound by a similar law before we disclose your Personal Information overseas.

11. Your consent to us

    You consent to the collection, storage, use, disclosure and transfer of your Personal Information in accordance with this Policy by:

    • providing us with your Personal Information;
    • using the Website; or
    • entering into a contract or other agreement with us.

    By using our Website, you also consent to our use of cookies in accordance with this Policy.
    Your consent will remain current until you advise us otherwise. However, you can withdraw your consent or opt out at any time, by:

    • contacting us in one of the ways set out in paragraphs 15; or
    • using the unsubscribe facility that we include in our electronic messages (such as by email and SMS).

    If you choose not to provide your Personal Information to us for the purposes set out in this Policy, or if we do not, or are unable, to collect the Personal Information we require, or if you withdraw your consent, we may not be able to provide you with requested information, products or services, or to transact with you.

12. Amendments

    We may review and amend this Policy at any time. All Personal Information collected, held, used and disclosed by us will be governed by the latest version of this Policy posted on this Website. If we decide to amend this Policy, we will publish the updated version on our website. You should check this Website from time to time to check for any amendments to this Policy.

13. Accessing and correcting your information we hold

    We rely on accurate and reliable information you supply to us in order to provide our products and services and to otherwise run and manage our business operations. We take all reasonable steps to ensure that any Personal Information we collect, hold and use is accurate, complete and current. If you believe the Personal Information we hold about you is inaccurate, or if you would like to amend such information, please contact our Privacy Officer in one of the ways set out in paragraph 15. We will take reasonable steps to correct Personal Information where necessary and appropriate. If we do not agree with your request, we will let you know.

    You are entitled to request access to your Personal Information. We will endeavour to give you access to your Personal Information to the extent required or authorised by the Privacy Act or other law and provided it does not compromise the privacy of another party.

    Before we give you access to your Personal Information:

    • you must provide us with proof of your identity. This is to make sure that Personal Information is provided only to the correct individuals and that the privacy of others is protected;
    • we require you to be reasonably specific about the information you require; and
    • we may charge you a reasonable administration fee, which reflects the cost to us, for providing access in accordance with your request.

    We will endeavour to respond to your request to access or correct your personal information within a reasonable time of receiving our request and no later than 30 days from your request.

    If we refuse to give you access to your Personal Information, we will let you know. We may still take reasonable steps to provide you with access in a manner that meets both your, and our, needs.

14. How we manage a complaint in relation to our Policy

    If you would like to make a complaint about a possible breach of your privacy, please contact our Privacy Officer in one of the ways outlined in paragraph 15.

    Our Privacy Officer will investigate the matter and will notify you the outcome of the investigation.

    If you are not satisfied with our response, you can make a complaint to the Office of the Australian Information Commissioner.

15. How to contact us

    If you would like to:

    1. (a) make a complaint about a possible a breach of your privacy;
    2. (b) access your Personal Information held by us;
    3. (c) update or correct the Personal Information held by us;
    4. (d) make a query or notify us about a concern you may have about this Policy or your Personal Information;
    5. (e) withdraw your consent or opt out of marketing,

You can contact us by:

This Policy was last updated in July 2021.