Customer Testimonials

“We were thrilled with our Burbank experience and are very grateful for the help the team extended to us. The solutions they managed to provide us every time we had a query were impressive, and we were pleased with their very ethical approach, which made a big difference to our journey.”

Emily & Henry, July 2017

“We were really happy we signed up with Burbank & truly appreciate the company’s effort- we cherished their caring cooperation. From the wonderful support at the very beginning right through to the end, the customer service was very helpful and we felt informed at each and every stage of the building process. I will definitely refer my friends and family to build with Burbank in the future.”

Suman, May 2017

“Thank you for all your help over the past few months. You have been fantastic. You have been very prompt in responding to each of our queries and always a pleasure to deal with”

Courteney & Josh Vine, May 2017

“From the start we have had a great experience with Burbank, although our home is not yet built we have had nothing but great service from Thomas Huybers. Since we are first time home owners we did not know what to expect or do but Thomas has answered every question and helped out whenever needed and it is much appreciated! Would definitely recommend so far!”

Sarah, July 2016

“We just started our process to finalize a house with Burbank. Daniel Lee the sales consultant is a gem of a person who helped us to finalize our dream home. He had a lot of patience to help us go through this process, he did take a lot of interest to suggest and also do the necessary changes. What I liked the most of him is, he never pushed us at any stage.
I wish we meet more people like Daniel Lee in the rest of the process with Burbank and we get the same service till the end.”

Santy, June 2016

“The service provided from Burbank from the beginning was quite impressive for us. This is our first home so our sales manager also helped to choose our land as well. Actually his service was amazingly superb. Recommend his service to everyone. They helped us to sort out our financial problems as well. Without their help this is just a dream for us”

Saj, June 2016

“First of all we would like to thank Burbank for our beautiful brand new home. We have been extremely impressed by the outstanding service delivered by all of your staff throughout this journey. All of your employees have been extremely accommodating and patient, making this an enjoyable and stress free experience. The level of communication and understanding displayed throughout the whole process was beyond exceptional.  Every question and concern we had was met with outstanding professionalism and was explained to us informatively and in a way we which we were able to understand. Be assured, we will not hesitate to recommend Burbank to anyone looking to build in the future.” 

Natale & Olivia

“Thank you Burbank - you have created my dream home. The service and delivery was fast and of the highest standard, from the sales consultant to the site manager. The build time was 12 weeks and the site manager did everything he could to get us in before Christmas, as our lease was nearing its end. Any minor defects were promptly seen too and fixed during the practical completion inspection and final inspections. We love our new home.” 


“My experience building my first home with Burbank could not have been better. The customer service with the office staff was fantastic and the rapport with the site supervisor and other tradesmen, such as the landscaper, even better. I have been living in my new home for one week and really like the quality of everything in the house, from the kitchen appliances to the bathroom and all the finishing details. The cost to build with Burbank was lower compared to the other building companies I had previously looked at, but it did not mean lesser quality. Another plus was that my house was handed-over a few weeks ahead of schedule. I’m a happy customer and wish to thank the whole team at Burbank for my wonderful new home. I’ll definitely recommend you guys to everyone I know.” 

Claudiene D

“I found the experience of building my new home with Burbank to be very pleasant. My assigned account manager kept me up to date and the site supervisor was very knowledgeable. I was pleased with the turnaround time of building my new home and the experience as a whole has been sensational.”

Lee M

“Everything was first class - the sales rep, the client liaison rep and the building supervisor. Quick quality build - we would recommend Burbank to anyone. Yes, some things went wrong, but they were fixed immediately! In my estate many people have built with Burbank and all of them speak highly of the experience. Friends and family come around and say ‘wow’! Burbank built the home we wanted with outstanding service and delivery.”

Aurora S

“We made countless changes and upgrades to our design and the team at Burbank were very patient. The supervisor insisted on making sure that they'd interpreted our wishes correctly, and the workmanship is outstanding! I've built a couple of times before but have never been this happy with a property. Yes, there are always delays, hurdles and misunderstandings with any building projects, but Burbank's ability to meet these challenges head on and with such honesty and integrity is why I'm so impressed! Well done guys, and thank you!”


“We have recently just gotten engaged, and we decided that it was the right time to build our dream home. We did our research, just like everyone else, but found nothing could beat the stunning quality, customer service and value for money offered by Burbank. What blew us away were the great packages they had on offer. The best experience was being able to select what we wanted for our house at the Edge Selection Studio in the CBD. It saved us a lot of time, instead of trying to run around finding colors selections and materials to bring our house together. As first home buyers we found the consultants to be friendly, open and honest - helping us through every step from signing contracts right through to the fixing stage. It made the process really easy as they were just a phone call away and ready to answer any questions we had. Thank you Burbank for a great experience.”

Stephen and Lisa

“We write this letter to thank you for the excellent customer service experience provided to our family. Your patience and understanding in getting us through the selection process of the different aspects of building and amenities was very thorough. We would wholeheartedly recommend you to all our friends and families who would be looking to build their homes with Burbank. Thank you and wishing you all the best in all your endeavours.”

Channa & Sonia

“To the Burbank warranty team, I would like to compliment your team on the very professional approach taken to dealing with my warranty concerns. It’s certainly a pleasure to deal with a company who cares and has the systems and processes in place to ensure a beneficial outcome. Well done and all the very best for the future.”


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