What our customers say

Want to hear from some of our customers about their building experiences? Watch their real stories below and find out how they are benefiting from buying new with Burbank.

Lisa & Stephen

Lisa & Stephen are recently engaged and wanted to start their new life together in a brand new home. As first homebuyers on a tight budget, Lisa & Stephen wanted value for money and they’re thrilled at what they were able to afford with Burbank. But, most of all, they can’t wait to entertain their big families in their spacious, open-plan living zone which spills out into their alfresco.

Michael & Eryn

Michael & Eryn didn’t want to spend a fortune renovating an existing home so they bought new with Burbank, which they say is “by far the best decision we’ve made”. The space in their home is one of its biggest assets and they love spending time with baby Matilda in the living area, away from phones and computers. Now, Michael & Eryn are looking forward to spending their first Christmas as a family with Matilda in their brand new Burbank home.


Wendy was sick of paying somebody else's mortgage and was longing to live in an architecturally-designed home she could call her own. Wendy bought new with Burbank and, because she cares about saving money and the environment, she chose a 7-Star Future Collection home. Wendy is thrilled with the savings on her energy bills is even planning to pamper herself at restaurants and go on overseas holidays with the money she has saved.


Marina not only wanted a "good buy" for her first home, she also wanted to be the first person to ever live there. Marina decided to buy new with Burbank, and she couldn’t be happier with how things have turned out. Now, every piece of Marina's Future Collection home has been hand-picked by her and she loves boasting to her family and friends about its 7-Star energy rating. But, most of all, she loves the thought of buying them all gifts with the money she's saving on her energy bills.

David & Jeanette

The upkeep of David & Jeanette's family home was consuming all of their spare time and they wanted to downsize, so they bought new with Burbank. Because they knew they were going to be in their home for "a long, long time", David & Jeanette customised a floor plan which complements their new-found retirement freedom. Now, they have a brand new home built exactly the way they wanted.

Customer Testimonials

From the start we have had a great experience with Burbank, although our home is not yet built we have had nothing but great service from Thomas Huybers. Since we are first time home owners we did not know what to expect or do but Thomas has answered every question and helped out whenever needed and it is much appreciated! Would definitely recommend so far!

Sarah, July 2016

We just started our process to finalize a house with Burbank. Daniel Lee the sales consultant is a gem of a person who helped us to finalize our dream home. He had a lot of patience to help us go through this process, he did take a lot of interest to suggest and also do the necessary changes. What I liked the most of him is, he never pushed us at any stage.
I wish we meet more people like Daniel Lee in the rest of the process with Burbank and we get the same service till the end.

Santy, June 2016

The service provided from Burbank from the beginning was quite impressive for us. This is our first home so our sales manager also helped to choose our land as well. Actually his service was amazingly superb. Recommend his service to everyone. They helped us to sort out our financial problems as well. Without their help this is just a dream for us

Saj, June 2016

“First of all we would like to thank Burbank for our beautiful brand new home. We have been extremely impressed by the outstanding service delivered by all of your staff throughout this journey. All of your employees have been extremely accommodating and patient, making this an enjoyable and stress free experience. The level of communication and understanding displayed throughout the whole process was beyond exceptional.  Every question and concern we had was met with outstanding professionalism and was explained to us informatively and in a way we which we were able to understand. Be assured, we will not hesitate to recommend Burbank to anyone looking to build in the future.” 

Natale & Olivia

“Thank you Burbank - you have created my dream home. The service and delivery was fast and of the highest standard, from the sales consultant to the site manager. The build time was 12 weeks and the site manager did everything he could to get us in before Christmas, as our lease was nearing its end. Any minor defects were promptly seen too and fixed during the practical completion inspection and final inspections. We love our new home.” 


“My experience building my first home with Burbank could not have been better. The customer service with the office staff was fantastic and the rapport with the site supervisor and other tradesmen, such as the landscaper, even better. I have been living in my new home for one week and really like the quality of everything in the house, from the kitchen appliances to the bathroom and all the finishing details. The cost to build with Burbank was lower compared to the other building companies I had previously looked at, but it did not mean lesser quality. Another plus was that my house was handed-over a few weeks ahead of schedule. I’m a happy customer and wish to thank the whole team at Burbank for my wonderful new home. I’ll definitely recommend you guys to everyone I know.” 

Claudiene D

“I found the experience of building my new home with Burbank to be very pleasant. My assigned account manager kept me up to date and the site supervisor was very knowledgeable. I was pleased with the turnaround time of building my new home and the experience as a whole has been sensational.”

Lee M

“Everything was first class - the sales rep, the client liaison rep and the building supervisor. Quick quality build - we would recommend Burbank to anyone. Yes, some things went wrong, but they were fixed immediately! In my estate many people have built with Burbank and all of them speak highly of the experience. Friends and family come around and say ‘wow’! Burbank built the home we wanted with outstanding service and delivery.”

Aurora S

“We made countless changes and upgrades to our design and the team at Burbank were very patient. The supervisor insisted on making sure that they'd interpreted our wishes correctly, and the workmanship is outstanding! I've built a couple of times before but have never been this happy with a property. Yes, there are always delays, hurdles and misunderstandings with any building projects, but Burbank's ability to meet these challenges head on and with such honesty and integrity is why I'm so impressed! Well done guys, and thank you!”


“We have recently just gotten engaged, and we decided that it was the right time to build our dream home. We did our research, just like everyone else, but found nothing could beat the stunning quality, customer service and value for money offered by Burbank. What blew us away were the great packages they had on offer. The best experience was being able to select what we wanted for our house at the Edge Selection Studio in the CBD. It saved us a lot of time, instead of trying to run around finding colors selections and materials to bring our house together. As first home buyers we found the consultants to be friendly, open and honest - helping us through every step from signing contracts right through to the fixing stage. It made the process really easy as they were just a phone call away and ready to answer any questions we had. Thank you Burbank for a great experience.”

Stephen and Lisa

“We write this letter to thank you for the excellent customer service experience provided to our family. Your patience and understanding in getting us through the selection process of the different aspects of building and amenities was very thorough. We would wholeheartedly recommend you to all our friends and families who would be looking to build their homes with Burbank. Thank you and wishing you all the best in all your endeavours.”

Channa & Sonia

“To the Burbank warranty team, I would like to compliment your team on the very professional approach taken to dealing with my warranty concerns. It’s certainly a pleasure to deal with a company who cares and has the systems and processes in place to ensure a beneficial outcome. Well done and all the very best for the future.”


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