Copyright conditions. All photos and illustrations are representative and are to be used as a guide only. Floorplans and specifications may be varied by Burbank without notice, the dimensions are diagrammatic only and a Building Contract with final drawings will display the final dimensions and detail. The inclusion of furniture, floor coverings, wall paper, curtains, light fittings, lawns, fences, driveways, footpaths, patios and pergolas are intended merely as a guide and are not included in the price unless otherwise listed independently. All designs are the property of Burbank Group and must not be used, reproduced, copied or varied, wholly or in part without written permission from an authorised Burbank representative. All information provided on Burbank Group websites is provided for information purposes only and does not constitute a legal contract between Burbank Australia and any person or entity unless otherwise specified. This information is subject to change without prior notice. And while every reasonable effort is made to ensure current and accurate information is presented, Burbank Australia makes no guarantees of any kind. At times sites under Burbank Australia’s control may link to external sites or may contain community-based forums. Burbank Australia does not control, monitor or guarantee the information contained in these sites or information contained in links to other external websites, and does not endorse any views expressed or products or services offered therein. In no event shall Burbank Australia be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such site or resource.
Burbank Australia Pty Ltd (Burbank, we, us or our) is committed to protecting the privacy of your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
We are in the business of the design, sale and construction of detached homes, medium density town houses and high density apartments.
We are not responsible for the privacy policies and practices of any third parties that are linked to this website via hyperlinks, banner advertising or otherwise.
Where it is reasonable and practicable to do so, we collect your personal information from you directly in a number of circumstances, including but not limited to: when you make an enquiry on our websites or over the phone; when you visit one of our display homes or attend an event hosted by us; when you provide feedback/complaints to us; when you register your details with us or any of our related entities; through our social media pages; from third parties including your lawyers, financiers and other authorised representatives; our sales agents; our mortgage brokers and/or financial service providers; or when you apply for employment with us or any of our related entities. Depending on the product or service we provide to you, we may collect your personal information from third parties. Information about suppliers’ employees is usually collected from the supplier. Information about potential employees is usually collected during the recruitment process.
We take all reasonable steps to protect your information from misuse, loss, unauthorised access, modification or disclosure.
Generally, the information we collect and hold about our customers includes your name, address, phone number, credit and billing information, and e-mail addresses. In some instances, we may also collect your ID, such as a driver’s licence. We also collect demographic information, which is not unique to you, such as your postcode, age, gender, interests and your favourite home designs or home and land packages we offer. When you visit our websites, we may also collect information about your computer, including your IP address.
We also collect information about your use of our website using cookies in order for you to fully experience our digital marketing channels and their features.
We may also collect additional information about customers, including purchase history, location and preferences, either directly, or through our business partners.
We, our agents, sub-contractors, external contractors (including but not limited to; Campaign Monitor, LivePerson, Kentico CMS and TigerPistol Pty Ltd) and any member of our related entities (including but not limited to National Pacific Finance Pty Ltd), may collect and use your personal information to:
From time to time, we may also use your personal information to send you text messages or emails to; invite you to complete a review, send you targeted news, offers and promotions of our products and services. If you do not wish to receive these communications you can opt-out by contacting us at firstname.lastname@example.org.
We may disclose your personal information in any of the following events:
You consent (until such time as you opt out, as described below) that we may use your personal information to let you know about us and our products and services (including promotions, special offers and events) and our third party products and services, either where we have your express or implied consent, or where we are otherwise permitted by law to do so. We may contact you for these purposes in a variety of ways, including by mail, email, SMS, telephone and online advertising.
Where you have consented to receiving marketing communications from us, your consent will remain current until you advise us otherwise. However, you can opt out at any time, by:
Once you do this, we will update your profile to ensure that you don’t receive further marketing messages. Stopping marketing messages will not stop service communications (such as contract updates).
If we have collected the personal information that we use to send you marketing communications from a third party (for example, a direct mail database provider), you can ask us to notify you of our source of information, and we will do so, unless this would be unreasonable or impracticable.
Burbank may disclose your personal information, and you consent to Burbank disclosing your personal information, to its related bodies corporate and associated entities (as those terms are defined in the Corporations Act 2001 (Cth)).
Burbank may also disclose your personal information, and you consent to Burbank disclosing your personal information, to the following third parties:
In each case, we may disclose personal information to the service provider and the service provider may in turn provide us with personal information collected from you in the course of providing the relevant services.
We may also disclose information to provide our products and services, to respond to legal requirements, enforce our policies, and protect our rights and property.
We will only disclose personal information about you to third parties if required by law or legal process, to our advisers or to companies who are responsible for parts of our service delivery or marketing communications.
In special circumstances – for example, if we were to sell our business or part of our business – your information may be transferred to potential purchasers and their advisers as part of that sale. From time to time, we may provide aggregated and de-identified information to other business partners for various purposes.
You have a right to request a copy of the personal information we have about you or to have any inaccurate information updated. Should you chose to exercise any of your rights mentioned herein, please send your request in writing addressed to our Privacy Officer at email@example.com or alternatively, you can write to the Privacy Officer - Burbank Australia Pty Ltd at:
Burbank Australia Pty Ltd
36 Aberdeen Road
Altona Vic 3102
Facsimile +61 (0)3 9328 0222
In a situation where a customer believes we have breached the Australian Privacy Principles they must lodge a complaint in writing to our Privacy Officer using the details provided above. Upon receipt of this written complaint we will investigate and follow up with the customer in due course in our efforts to resolve the complaint raised by the customer.
Alternatively, a customer can make a complaint to the Office of the Australian Information Commissioner ("OAIC") in respect of our handling of your personal information.
This offer is only applicable to homes from the Elements, Future or Gen collections and does not apply to homes from any other collections. *The $29,500 upgrade offer is only applicable to the double storey homes from the Future collection. ^The upgrade value will vary depending on the type of house and payment option selected from the Elements, Future or Gen collections only. This offer cannot be redeemed for cash and any monies from this offer not exhausted shall be deemed forfeited and cannot be used in conjunction with any other offer. All upgrades must be selected from the Burbank ‘Your Home, More Choice’ shopping list from the items listed in the booklet. Promotion valid from 1 October 2014 until 30 November 2014. Burbank reserves the right to alter or terminate this promotion at any time without notice. Registered Building Practitioner DBU-3333. Images for illustrative purposed only.
*The Burbank Care offer is only applicable to home owners that have signed a building contract with Burbank Australia Pty Ltd (Burbank) from 1st October 2013 and thereafter. The Burbank Care offer is not applicable to home owner that have signed a building contract with Burbank prior to 1st October 2013 . Burbank reserves the right to terminate this offer at anytime without notice.
♦ 30 year structural guarantee applicable to deposits made from 1 February 2011. Burbank provides the original owner of the works with a 30 year structural guarantee from the date of certificate of occupancy. This structural guarantee is not transferable and not provided to any subsequent purchaser. Any structural defect caused by one or more of the following events are not included in the structural guarantee: storms, fire or flooding; trees growing near the footing system of the works; fair wear and tear; misuse or neglect by the owner; the owner’s failure to maintain the works; movement due to shrinking evidenced by minor cracking; the owner’s failure to maintain termite protection; any structural modification/s made to the existing home after handover will void the 30 year structural guarantee. The original owner acknowledges receipt of CSIRO “Foundation Maintenance& Footing Performance” information document and agrees to comply with its terms and conditions.
+ 12 month price freeze applies to homes deposited on or after 16 August 2011. Price freeze effective 12 months from initial deposit to the latter of land titling or the completion of demolition jobs and applies only to homes ready to go to site within 12 months of receiving guarantee, or homes could be subject to price rise.
Guaranteed site start applicable if: your land is in a new estate with roads completed and, power (underground pit), sewer point, stormwater discharge and water are available to site and ready for soil testing; your sales paperwork has been completed within 21 days; your land has less that 2 meters of fall over the entire block; you have made no customised structural changes and all options have been selected from the available selection and options lists (ie pre- set options for chosen home design); you agree you cannot make any further changes once New Home Order is signed off; no further client variations will be accepted (with the exception of electrical and colour upgrades made at Edge); you agree to be available for scheduled appointments as requested between Monday to Friday during standard business hours; you agree to return all required paperwork urgently to ensure work continues without delay; you understand the agreed balance of deposit is required at the contract signing appointment; you understand unconditional finance approval is your responsibility to provide to the builder within 30 days of contract signing date; you understand conditions that can impact on your Site Start Guarantee include the requirement of report and consent, 3rd party delays and non-compliance with any of these conditions. Site Start Guarantee cannot be offered to jobs where land isn’t available; jobs which require town planning; structurally-varied homes; homes in established areas and homes requiring demolition.
^ Site costs not included in the Quotation (unless otherwise noted in the Quotation): homes with nonstandard footprints; slab classifications other than ‘M’; concrete slab engineering requirements (under pinning, deepened edge beams, screw piles); bored concrete piers greater than 450 diameter and/or 1200mm deep; permanent boundary fencing; removal of rubbish (including but not limiting car bodies, dumped soil, demolitions); septic tanks or other below ground storage systems (not discovered during site inspections); re- establishment surveys by licensed surveyors; tree removal and or tree root barriers/protection; retaining walls other than sleeper construction or garage boundary wall; council and regulatory requirements (including but not limiting crossover protection, bushfire; protection, salinity areas); areas requiring high wind requirements; electrical connections other than to pit at front of property; gas connection greater than 30 linear metres from home; sewer and stormwater connection outside property boundary; crossover construction or relocation; sites with greater than 2000mm fall; sites where conditions vary from developer construction plan; sites where a drive gradient of 1 in 6 cannot be achieved with 1 step down to garage; setbacks greater than 6 metres; restricted/steep site surcharges; retaining walls and AG drains associated with retaining walls; vegetation removal greater than 150mm in height; job specific preliminaries, additional survey details, effects from facade or structural variations; HSE requirements - over depth sewer tie and fall protection (including but not limited to traffic; management/tight and difficult site access/hazardous materials); surcharges for exclusion zones (exclusion zone - 15km radius from Melbourne GPO), established areas and areas outside Burbank building zones.
^The 15 Month Maintenance Pledge is only applicable to homeowners who have signed a building contract with Burbank Australia Pty Ltd (Burbank) from 1 October 2013. This offer is not applicable to homeowners who have signed a building contract with Burbank prior to 1 October 2013.
The “Burbank Customer Review” competition is promoted by Burbank Australia Pty Ltd ABN 91 007 099 872 (“Burbank”).
To enter into the competition, entrants must conduct a review of Burbank on Google or Product Review between 9am, 1 December 2020 and 9.00pm, 28 February 2021 (AEST). By entering into the competition, the entrant will go into the draw to win a $1,000 Prezzee E-Gift card. Reviews received outside these dates will be ineligible for the competition
The competition is open to all Australian citizens over 18 years of age and who have purchased a home with Burbank. The prize cannot be redeemed for cash or goods.
The winners will be selected randomly and drawn at Burbank’s national head office located at 36 Aberdeen Road, Altona and the winners will be notified within three (3) business days from the draw date. Burbank reserves the right ask the winner to prove their identity by seeking identification documents from them.
There will be five (5) winners in total and each will receive $1,000 Prezzee E-Gift card drawn quarterly on the dates below and subject to the terms and conditions stated above:
|1||Mar 1st 2021|
|2||Jun 1st 2021|
|3||Sep 1st 2021|
|4||Dec 1st 2021|
|5||Mar 1st 2022|
Thank you for your enquiry.
A new home expert from Burbank Urban and/or National Pacific Properties will be in contact shortly.